Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking service. Absolute shambles. Took out a policy online. Constant phone calls from different personnel wanting to validate details despite having already spoken to them. Decided to cancel policy and even though it hadn't actually started and was within the 14 day cooling off period, they wanted to charge me! Representative I spoke to to cancel was fractious and inflexible. Avoid!!”

Helpful Report

(Zinzan Finnucane) - Posted 6 years ago

“Very helpful staff answered all my questions and sorted the policy to my complete satisfaction”

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(Nosiphiwo Mute) - Posted 6 years ago

“Very profesional service thank you”

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(Sevena Reynolds) - Posted 6 years ago

“...............”

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(Miche Otto) - Posted 6 years ago

“Top notch”

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(Florence Dantjies) - Posted 6 years ago

“Great service”

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(Stuart Rooney) - Posted 6 years ago

“Nosi was brilliant on the phone and we’re really happy with the price of our new Van Insurance. Thank you.”

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(Nosiphiwo Mute) - Posted 6 years ago

“Quick and easy to deal with. Best insurance quotes.”

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(Zinzan Finnucane) - Posted 6 years ago

“Frendly staff Thanks”

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(Zinzan Finnucane) - Posted 6 years ago

“Helpful and thorough”

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(Sevena Reynolds) - Posted 6 years ago

“Great staff very quick and sorting out your insurance”

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(Taahir Fisher) - Posted 6 years ago

“But of a nightmare to tell the truth, you have my money this year but certainly not next.”

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(Florence Dantjies) - Posted 6 years ago

“Very good service, helped us very quickly and stress free. Cant fault it.”

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(Joseph Heater) - Posted 6 years ago

“Nice polite young man quick and direct many thanks Danny”

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(Shaufwaan Slamdien) - Posted 6 years ago

“Experienced excellent customer service”

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(Shaufwaan Slamdien) - Posted 6 years ago

“Eccelent and smooth transaction”

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(Kazi Ahmed) - Posted 6 years ago

“It is a shame I have to say poor as its probably not his fault, but several days after paying in full for my van insurance, no receipt, no Cover note nothing to say I am insured to drive my van, even though I was told it will be emailed out to me straight away?”

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(Ridhwaan Dreyer) - Posted 6 years ago

“excellent service,all went well and speedily thank you”

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(Zinzan Finnucane) - Posted 6 years ago

“Helpful, concise, competitive.”

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(Joseph Heater) - Posted 6 years ago

“Telephone operators don't record facts correctly in order to give you a cheaper quotation, once they take payment they change what the customer has said and what they have promised and then make extra charges for their inadequacy, and if you refuse to pay they threaten to CANCEL YOUR POLICY if you DON'T PAY THE EXTRA CHARGE. Very disappointed will not renew with Van Line Direct and WILL NOT RECOMMEND”

Helpful Report

(Akiela Isaacs) - Posted 6 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews