Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

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“Quick and easy and helpful!! And a reasonable price”

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(Zinzan Finnucane) - Posted 7 years ago

“Awesome service”

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(Anica Mulder) - Posted 7 years ago

“Easy transaction good communication, went very smooth, kululwa was very helpful”

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(Kululwa.Zitumone) - Posted 7 years ago

“Very helpful”

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(Kululwa.Zitumone) - Posted 7 years ago

“Lady on phone was very helpful and friendly”

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(Rachael Griffith) - Posted 7 years ago

“Dealt with renewal very good”

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(Alexandra Pyman) - Posted 7 years ago

“Awful company, completely ripped me off add lied repeatedly. Very rude attitude, extremely long hold times and they ignore most communication. I would rather pay more for insurance than deal with these clowns”

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(Nosiphiwo Mute) - Posted 7 years ago

“Effortless and very efficient service. Friendly and polite staff!”

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(Nosiphiwo Mute) - Posted 7 years ago

“Thank you”

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(Florence Dantjies) - Posted 7 years ago

“Very easy”

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(Sadiqa Manan) - Posted 7 years ago

“Very good service”

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(Millicent Nkwane) - Posted 7 years ago

“Very good service. Struggled to understand the accent at times”

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(Florence Dantjies) - Posted 7 years ago

“I found this insurance company from confused.com so already all of my details there( license number and date) after insuraing my van i recieved text from them for urgent call so i phoned them straight away and they just looking for any excuse to increase price. She talked to me rude and pushing me to accept new offer what she gave me ( 25% up) She mention to me i filled some option on confused.com which i did not find this option there so i asked for manager, after she hold me on the phone for while she said to me manager busy so we could give you some discount(5% off). I just wanted cancel my policy in the same day but she said you need to pay for cancelation fee. It was complicated even it was not validate my insurance so how they could ask for cancelation fee?! anyway i insured finally with this company because i dont have time to looking at it again . I recieved another message, day after insurance about urgent call again so i phoned them again after hold me half an hour they said to me its dublicated message so i dont need to worry( wasting time). Anyway i am not happy with thier services at all. Disappointed.”

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(Nosiphiwo Mute) - Posted 7 years ago

“I think van line direct were very efficient very informative The operator was very clear in all the information she gave me Compared to other insurance companies i have dealt with I would strongly recommend To all my associates to use Van line direct”

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(Rachael Griffith) - Posted 7 years ago

“Thanks for a clear and precise and also friendly interaction. Thanks Robert”

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(Rachael Griffith) - Posted 7 years ago

“van insurance”

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(Sadiqa Manan) - Posted 7 years ago

“Ordered insurance online and had a courtesy call to go over everything. Forgotten the ladys namebut she was very helpful and made sure everything was correct and I got the right cover.”

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(Nosiphiwo Mute) - Posted 7 years ago

“Great service.”

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(Sadiqa Manan) - Posted 7 years ago

“Millicent Nkwane was very helpful, efficient and made the whole experience a pleasure to deal with, I am happy with my experience.”

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(Millicent Nkwane) - Posted 7 years ago

“Very good customer services. Delighted to join them. Looking forward for the whole year same level of service.”

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(Rachael Griffith) - Posted 7 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews