Van Guard Accessories Reviews

Name: Van Guard Accessories
Address: Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter, Exeter
Rating: 4.81

4.8 Rating 519 Reviews

96 %

of reviewers recommend Van Guard Accessories

Company Reviews

Metrics

Info

4.8

Based on 519 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01392 368351

Email:

customercare@van-guard.co.uk

Location:

Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter,
Van Guard Accessories Ltd, Exeter Airport Business Park, Exeter
Exeter
EX5 2UL

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Van Guard Accessories 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service is good overall , fast delivery , good website and advice and the roof bars are great , the additional roller I ordered I wasn’t happy with as the length of the roller is too short , I would say it isn’t practical to use along with the bars to load roof . The roller should be the same length as the roof bars to make it easier to loess roof”

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Posted 4 years ago

“Good quality kit, promptly delivered. Would have awarded one more star had the instructions been totally clear”

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Posted 5 years ago

“Good looking rails, however Inherently low security:To remove the brackets, all you need is a spanner. Simply unscrew and carry away the attached rails and pipe carrier still locked and full of copper!”

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Posted 6 years ago

“Good kit generally, good price and decent delivery times however... Items arrived in damaged packaging but all seemed ok until I tried to fit the rear roller - the bracket (one of) for which was bent. I didn't have the option of returning so carried on regardless and straightened it out only to find that the anti-vibration washers supplied with it weren't big enough to fit the thread for the support legs (looks like they were M6 washers and an M8 bar) so ha to go our and buy 250 washers (smallest quantity of the right size I could find locally) in order to fit, To be fair I didn't raise this with the company so can't mark them down at all for service, just a shame the rear roller let the rest of the kit down. I'd still buy again in future though as the price was good and once on everything seems great, plus I've got enough washers if that's an issue next time :)”

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Posted 7 years ago

Good Afternoon, Many thanks for taking the time to leave a review it is much appreciated. I am sorry to hear that your parcel arrived damaged & that M6 washers were received & not M8 washers. I have made the relevant department aware of the issue who have begun checking these kits to ensure that all are correct. I am glad that now the system is fitted you are happy with the product & would use us again in the future. Thank you again for your feedback - Laura Woodward

Posted 7 years ago

“Not 100% what I was looking for but the best value near fit and I have made it fit. Excellent service”

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Posted 7 years ago

“Happy with the product as a whole but the ladder roller has two rust spots on the left side and it hasn't been used yet”

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Posted 7 years ago

“Great quality accessories. The only thing which could be improved on the design is the lock for the pipe carrier is on the bottom and with a tail gate it is very awkward to open.”

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Posted 7 years ago

“Love the products however this is my second roof rack from van guard and the load stops are seized already, I had this problem with my previous rack and was advised by van line to just cut them off and buy more, not really what you want to hear after buying what you thought was a quality built product. This aside the actual racks are quality and well finished with a good online service.”

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Posted 7 years ago

“Good quality roof bars that are easy to fit. My only gripe is the whistle of wind noise at speeds over 45 mph.”

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Posted 7 years ago

“Suitable for purposes”

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Posted 7 years ago

“The steel window blanks for my van were well made and easy to fit. A very good product and a detterent to thieves. They were also delivered quickly. Overall a great service from Van Guard.”

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Posted 8 years ago

“Ordered a Astra Van Model H Sportive roof racking system. Overall quality is great except for a few minor points. The coating is peeling already around the mounting brackets. I knew this would happen eventually but didn't expect it within the first few months, secondly the installation instructions don't mention having to adjust the vans existing rails to fit the side tails of the rack. Minor but needed a little foresight to see this causing an issue during fitting. Apart from these minor issues, great goods. Will continue purchasing with Van Guard.”

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Posted 8 years ago

Van Guard Accessories is rated 4.8 based on 519 reviews