use-IP Ltd Reviews

Name: use-IP Ltd
Address: 1st Floor Maritime House 178-180 Snargate Street, DOVER
Rating: 4.93

4.9 Rating 1,208 Reviews

99 %

of reviewers recommend use-IP Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 24th June 2025

Eric W

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was delivered promptly and was exactly as described. Customer service and sales were easy to deal with.”

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Posted 8 years ago

“With support oer the chat and email support”

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Posted 8 years ago

“The equipment I ordered was with me the next day,and I was kept informed were my parcel was ever step of the way. Great service would use company again and would recommend to other installers.”

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Posted 8 years ago

“Great, relevant information was provided on the site and videos. The product I ordered was delivered faster than expected.”

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Posted 8 years ago

“Exceded my expectations! The delivery was listed as 3-5 business days. I ordered my IP cam on the Thursday and it arrived Friday. Well done excellent service!”

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Posted 8 years ago

“In summary, I was very satisfied with the sales service I received from Use-IP and with the cost of the HikVision IP camera I bought from them. Hence the 5 star rating. For more detail, read on …. My first experience of using an IP camera to monitor my front door, drive and garden was with a Trendnet TV-IP310PI bullet camera, which I bought from another source at the end of 2016 to use with Surveillance Station on a Synology NAS. I found that experience very disappointing, with the camera being very difficult to set up, at least for me as a novice. The seller had no technical support to offer, an omission I came to regret. And I thought the night vision was quite poor, with the IR providing a pool of light mainly in the middle of the picture, a bit like a torch. Having learned a lot from that experience, I investigated the market much more carefully. Not only did I discover that my Trendnet camera was a version of a better-supported HikVision camera, but that a technically superior version of the camera, having the same form factor, connectors and 3MP resolution, was available from HikVision, the DS-2CD2035WD-I. So I visited several UK CCTV equipment providers’ websites and was most impressed by Use-IP in terms of both up-front information, range of products and cost-competitiveness. Having emailed them to confirm stock availability and getting an immediate response, I ordered the 2.8 mm version of the camera which, again from my original experience, would provide a far better field of view for my purpose than a 4mm lens - the only option with the Trendnet camera. The HikVision camera safely arrived from Use-IP within their 2-3 days ‘free shipping’ window and I successfully put it to work immediately, not only using the hard-won knowledge gained from my original IP camera experience, but also the Hikvision’s more comprehensive browser-based (IE) interface. The night vision is far superior with even and brighter illumination, and the H265 and H265+ video coding is saving me a lot of bandwidth and storage. Getting reliable motion detection is still a bit of a challenge for me though. I’ve not used Use-IP’s applauded technical support yet, but have the reassurance that it’s there if needed. I do hope that Use-IP can resolve the supply problem they have with HikVision (as explained on their website), because I would buy that maker’s products from them again.”

use-IP Ltd 5 star review on 28th September 2017

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Posted 8 years ago

“I needed a camera to look over my driveway and while I knew the make I wanted, I just had little idea as to what lens I should opt for. A quick call to USE-IP and I had my answer! On placing my order the item arrived by next day delivery service and I was up and running. USE-IP were absolutely fantastic throughout - Thank you!”

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Posted 8 years ago

“Having done as much on-line research as I could and visited the web sites of quite a few UK suppliers of CCTV equipment My feeling was that it was quite a minefield and there are some suppliers that just did not "feel right". Eventually I took the plunge and telephoned use-IP Ltd who seemed to have "honest" and helpful information on their website and I had to start somewhere. When buying technical equipment I often find it useful to ring the suppliers technical department or helpdesk just to see how efficient or frustrating they can be to deal with. Sales people promise the earth and answer phones quickly, it is after sales support that really matters and that is where too many suppliers are a nightmare. My call to use-IP Ltd was answered quickly and the lady that I spoke to was extremely well informed and offered me some excellent advice and because I had "done my homework" I knew that I was dealing with someone "sensible" who knew their products and that after sales technical support, if required, would be relatively painless. I was sufficiently confident to place my order for several cameras and a recorder and the goods arrived, as promised, next day. A week later I was so pleased with my first delivery that I ordered two more cameras which also arrived "next day" and would not hesitate to recommend this company to anyone looking for a supplier of CCTV equipment. Incidentally.... I chose Hikvision 5mp turret cameras and they are placed outside in very exposed positions. Unlike my old Swan cameras (rubbish) the new turret cameras have not been affected by spiders or unusual reflections at night. I am also amazed at their low light sensitivity and they retain colour output until it is really quite dark outside. Very impressive.”

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Posted 8 years ago

“Great advice and next day delivery. My third purchase and I will continue to USE-IP.”

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Posted 8 years ago

“Great range and pricing, delivery was slower than stated though. Overall happy and would use again.”

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Posted 8 years ago

“I managed to get my desired camera at a good price because it was “open box”. That and use-ip’s trial period make this the best site to buy web cams from. The Covert bullet cam mounts discreetly behind my kitchen window. Despite being a low-res camera and going through double glazing, the image quality is very good.”

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Posted 8 years ago

“Supplied part when needed”

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Posted 8 years ago

“Fast professional service”

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Posted 8 years ago

“Simple to use website, great service, fast delivery - everything I want!”

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Posted 8 years ago

“I found use-IP offering very competitive prices and even more important, they are very responsive to any question. Service for shipping outside the UK to the continent was outstanding. Unfortunately Hikvision changed their customer strategy.”

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Posted 8 years ago

“Simple to order and at a reasonable price too. Thanks”

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Posted 8 years ago

“Excellent company to deal with and very quick delivery.”

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Posted 8 years ago

“Good pre-sales support and competitive pricing. Purchase and delivery were very straightforward. Pretty much plug and play kit, didn't take much configuration although there are numerous features that I've yet to play about with to customise it further. A little disappointed that there are some features or aspects of set up that seem only to be available when connected up to a monitor rather than configurable via the network. App is easy to use and covers the basics for remote viewing, including being able to take instant photos or videos. Good quality images via all apps. I did have an issue at installation whereby the HDD was no longer recognised and I couldn't get it to come back on. However, the following day when I tried again it was all working again and hasn't had a problem since.”

use-IP Ltd 4 star review on 1st September 2017

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Posted 8 years ago

“Professional, helpful and very competitive. What more can you ask for? Breath of fresh air compared to most companies you deal with today.”

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Posted 8 years ago

“Good advice from the team, delivered right on time, The best price found on internet, High quality 5MP Hikvision. I am going to place new orders on similar products. 20/20”

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Posted 8 years ago

use-IP Ltd is rated 4.9 based on 1,208 reviews