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use-IP Ltd Reviews

4.9 Rating 1,186 Reviews
99 %
of reviewers recommend use-IP Ltd
4.9
Based on 1,186 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read use-IP Ltd Reviews

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 5th September 2024
Andrew B
use-IP Ltd 5 star review on 26th February 2023
Ian W
use-IP Ltd 5 star review on 30th December 2022
Mark D
use-IP Ltd 5 star review on 25th January 2022
Ryan D
use-IP Ltd 5 star review on 26th December 2021
David M
use-IP Ltd 5 star review on 25th November 2021
Ernie W
use-IP Ltd 5 star review on 25th November 2021
Ernie W
68
Anonymous
Anonymous  // 01/01/2019
I have bought from Use ip previously and their knowledge and care makes them my go to company when I need surveillance equipment. I would recommend them without hesitation and their forum is unmatched for help and information.
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Posted 15 hours ago
Outsanding customer service, I always order from use-IP and certainly and will do in the future. They kept me informed of the status of my order throughout and delivery was quick
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Posted 1 day ago
I brought my first NVR from a different company who completely abandoned me when I found I needed help. I found Use-IP and contacted them for advice on the best NVR to upgrade to. They were very helpful and technically knowledgeable and assured me they would assist if I had any issues. I brought my new NVR and low and behold 2 days later I need technical help. I called Jake at Use-IP who immediately set about helping me and went away to research my problem with the other boffins and eventually came back with a solution which fixed the problem. Thank you Use-IP I will continue to use your services in the future. Glad I found you this time!
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Posted 3 days ago
Outsanding customer service, this was my second order from use-IP and certainly won't be my last. Kyle kept me informed of the status of my order throughout and delivery was quick.
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Posted 1 week ago
Having used Use-IP for a number of years they are always helpful, quick to answer the phone and knowledgeable. Woudl definately recommend and get all my cameras from them. Great relaible, quality, service.
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Posted 3 weeks ago
Helpful amd knowledgable, use-IP remains my first port of call for all matters CCTV.
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Posted 2 months ago
Great to find a company that still offers intelligent technical support. in my case it was pre-purchase support on IP Cameras following a failed purchase elsewhere. Great company, Keep it up !!
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Posted 2 months ago
After installing a Hikvision NVR and 8 dome cameras back in 2014 it was time to update the camera looking at the drive to one with improved night vision quality. I used the use-IP online chat facility and received prompt answers to my many questions from Jake. Impressed with that service I felt very confident in then ordering my new camera which was delivered quickly. Communications about the purchase and delivery were prompt and personalised. The camera was a direct drop-in for my older unit and advice had been given about features that would be new to me. The camera is working perfectly - to coin a phrase - the difference is like night and day.
use-IP Ltd 5 star review on 5th September 2024
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Posted 3 months ago
More great service from USE-IP and Phil, Daniel and team. No wonder I keep coming back. Had issue with HIK camera, they worked thru issue and tried to fix camera, when not possible they liaised with HIK and secured replacement and communicated with me brilliantly thru process. Easy to use website, practical and experienced help on hand if required, good pricing and great returns support, and strong range of products. Would always recommend based on my experience over last 5years+ and would also add the great support in the forum they curate/enable for the community.
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Posted 4 months ago
Consistently good service from Use-IP, no hesitation to recommend.
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Posted 5 months ago
we used Use-IP to supply some NVR hardware parts and they was really helpful and went above and beyond our expectations & communication was excellent! Even after an issue what was partially our fault they resolved the issue very quickly and went above and beyond to resolve it! will defiantly be using them again in the future for our CCTV needs and considering replacing our current supplier for CCTV parts with UseIP! Highly Recommended!!!
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Posted 5 months ago
Excellent guidance and advice on selecting the correct camera for my installation. Prompt delivery of products.
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Posted 5 months ago
I’ve purchased from use-IP previously, so when I wanted to order a new camera to expand my current system, they were my first choice based on my previous experience. I sent an enquiry through beforehand with a few requirements, which Dan promptly answered and made a recommendation on the right camera. Delivery was quick and my new device was soon setup and working! Thanks again! Will certainly be recommending your services to others!
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Posted 5 months ago
Very good service and fast delivery many thanks
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Posted 6 months ago
Excellent after sales service if you require help
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Posted 7 months ago
Order # 1000017988 placed 20 April 2024. Absolutely no indication given of delay to contracted 2-3 days delivery of goods ordered. Order still not recieieved. Delivery address changed on 23 April 2024 to enable reciept of order in London prior to my departure to Canada on 1 May 2024. By any standard the service provided by Use-IP is highly unsatisfactory. I have made every effort to accommodate a delay to supply that I was not made aware of. Perhaps one star is too generous. Next time?
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Posted 7 months ago
Hello John, I am very sorry that we disappointed you on this occasion. Assisting Hikvision with their warehouse clearance has been a challenge for us, we have been able to provide our customers with some products at an exceptionally low manufacturer-enabled price point, but have found their despatch delays frustrating, and updates very limited / hard to get. I can only apologise that we don't seem to have kept you informed of delays. I know that your delivery arrived around 4pm on April 30th. I can only hope that this allowed you to proceed as planned. Please accept my apology for the stress this delayed delivery has caused you, Phil
Posted 7 months ago
I knew very little about CCTV when I contacted Use-IP. After a very good briefings from Dan and Kyle I placed an order for two 4K cameras with Color-Vu. One camera turned out to be faulty, its focal distance set too far so any intruder in my front garden would be muzzy. Kyle acted with tremendous urgency, assuring me it would be sorted out, and indeed it was. The camera was replaced and the new one was pin sharp across the frame. Througout, Kyle kept me informed and up to date. On the strength of that, I added a third camera and will certainly use (and recommend) Use-IP again. Many thanks!
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Posted 8 months ago
I've been using UseIP for many years. They have a good selection of cameras and equipment. Prices are reasonable. No grey imports, so there are no issues like compatibility or updating firmware.
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Posted 8 months ago
Great pre-sales advice and support.
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Posted 8 months ago
As a customer who purchased a number of products several years back and received first class customer service back then from the Use IP team, I was delighted to learn when I needed to reach back out again the Use IP team continued with outstanding after sales care and service. I can literally say it is the best customer service I have received in many years from any company. A special mention to Kyle most recently for his excellent help who kindly pointed me to things to consider, options to read up on, the Use IP forums for added information and an all round warm and friendly support throughout. Many organisations and businesses would benefit from treating their customers new and old like Use IP do and I would not hesitate to make purchases again from them, or recommend to anybody. Outstanding service! Thank you.
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Posted 8 months ago
use-IP Ltd is rated 4.9 based on 1,186 reviews