Login
Start Free Trial Are you a business?? Click Here

use-IP Ltd Reviews

4.9 Rating 1,197 Reviews
99 %
of reviewers recommend use-IP Ltd
4.9
Based on 1,197 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read use-IP Ltd Reviews

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

Write Your review

use-IP Ltd 5 star review on 5th September 2024
Andrew B
use-IP Ltd 5 star review on 26th February 2023
Ian W
use-IP Ltd 5 star review on 30th December 2022
Mark D
use-IP Ltd 5 star review on 25th January 2022
Ryan D
use-IP Ltd 5 star review on 26th December 2021
David M
use-IP Ltd 5 star review on 25th November 2021
Ernie W
use-IP Ltd 5 star review on 25th November 2021
Ernie W
68
Anonymous
Anonymous  // 01/01/2019
Our school required additional cameras to cover a new car park and barrier system. We spoke to use-IP and after giving them the job details took us through their camera recommendations and lens types. This time the type we installed was a smaller bullet camera and all I can say is that they have all been absolutely perfect. They arrived the next day after placing the order and both in night and day the images have been spot on. Unfortunately I can't upload images as we are a school but we have again been completely happy with use-IP. Advice 10/10, delivery 10/10, price 10/10
Helpful Report
Posted 8 years ago
Ordered 4 bullet cameras that I had to exchange as they looked too big and commercial for a residential property. All staff at Use-IP that I interacted with to replace with smaller cameras were excellent. Brilliant service and will use again.
Helpful Report
Posted 8 years ago
This is the second time I've used Use-Ip Ltd and again outstanding service. Fast delivery and great Technical support. Highly recommended
Helpful Report
Posted 8 years ago
I found that i need a POE power unit and searched the web for a low cost solution. you were the best and i quickly received the box well packed.
Helpful Report
Posted 8 years ago
they supply components of the highest and latest specification - and ship components from germany very speedily if required. very happy and used them for years now without any issues
Helpful Report
Posted 8 years ago
First class customer service and tech help. I Have used this company on and off for just over a year now and Kieran has always been first class in tech help for my system and as a novice user some of my questions were pretty basic but he was always patient and solved my problems. This time a slight hiccup occurred and a part was recommended which it turned out would not fit but as soon as use-ip realised this the part was replaced very quickly and to my great satisfaction. I will be purchasing again from and thoroughly recommend use-ip. (And before someone says it I do NOT work for or have any connection with use-ip).
Helpful Report
Posted 8 years ago
This isn't the first time I've used use-IP and when adding another camera to my system I didn't consider going anywhere else. If ever you have a problem or need some advice you can speak to someone immediately and always resolve and issue. I can 100% recommend and will continue to use myself
use-IP Ltd 5 star review on 13th September 2016
Helpful Report
Posted 8 years ago
We usually buy our cameras from large main stream distributors but this time we decided to try ordering on-line from Use-IP. The pre-sales chat support was very good and the sales representative was very helpful and knowledgeable. Pricing was very competitive and the order arrived well packed and the next day despite opting for 2-3 day delivery. We will certainly use this company again.
Helpful Report
Posted 8 years ago
Excellent range of cameras and accessories. Very pleased with the Hikvision dome camera that I ordered which arrived very quickly. I will certainly use again in the future.
Helpful Report
Posted 8 years ago
Great service, the online chat was helpful and fast, the delivery speed was excellent (next day even though i was quoted 3 days) and the camera I bought is great.
use-IP Ltd 5 star review on 2nd September 2016
Helpful Report
Posted 8 years ago
Their website was full of information on the products, and when I did need to ask a question on the phone Kieran was very helpful and sent me a link on the webchat feature which really helped. If only all companies were this helpful!
Helpful Report
Posted 8 years ago
Very quick deliver to Sweden and very good pre sale and after sale support
Helpful Report
Posted 8 years ago
use-IP Ltd sent the new camera quickly and my complete surveillance system was up and running again in no time
Helpful Report
Posted 8 years ago
Comprehensive and informative website which was useful in making choice of camera. Very prompt service, well packaged item and helpful additional included advice to update firmware before installation etc. Would happily purchase from this company again.
Helpful Report
Posted 8 years ago
I received excellent pre-sale advice and guidance from the team on which cameras and NVR were suitable for my requirements. This included being able to send them photos of the proposed camera sites and them suggesting the correct focal lengths and camera types. Post sales support in the form of advice, software updates and notifications has also been very good.
Helpful Report
Posted 8 years ago
Very good friendly advise, great price and all came very fast and well packed. The got the hik system and was very easy to setup and install, also video is very very clear.
Helpful Report
Posted 8 years ago
Order process was completely painless and the HikVision cameras arrived quickly. As stated (as with all their products) they where UK models, something everyone needs to be aware of when purchasing as other sellers hide this fact to make a quick quid. Very happy and will be using again in the future for other setups.
Helpful Report
Posted 8 years ago
The Hikvision CCTV I bought is a high quality camera and now it's set up it's excellent. Use-IP Ltd were very helpful in identify the right product and accessories for my needs. However without the outstanding support from 'use-IP Ltd', I would have struggled with the setup to make it functional. This is a classic example of needing old fashioned technical support. 'Use-IP Ltd' were outstanding, yes outstanding, in providing this support. I cannot recommend 'use-IP Ltd' highly enough, they are the 'go to' experts for CCTV systems. Great products, competitive pricing, but above all outstanding support. Happy to be quoted. Jon Watkinson MBE
Helpful Report
Posted 8 years ago
The price was the cheapest I could find without having to negotiate and the service was prompt and informative.
Helpful Report
Posted 8 years ago
Their website was very easy to use - fast and efficient. Usually with online purchasing I find the relevant "paperwork" for a VAT return can be problematic. However with use-IP I received a constant feed of emails with updates, delivery confirmation and a VAT invoice. Excellent! We will definitely use them again.
Helpful Report
Posted 8 years ago
use-IP Ltd is rated 4.9 based on 1,197 reviews