use-IP Ltd Reviews

Name: use-IP Ltd
Address: 1st Floor Maritime House 178-180 Snargate Street, DOVER
Rating: 4.93

4.9 Rating 1,208 Reviews

99 %

of reviewers recommend use-IP Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About use-IP Ltd:

The UK's leading IP camera webshop. Specialists in IP CCTV since 2008.

Visit Website

Phone:

01304827609

Email:

sales@use-ip.co.uk

Location:

1st Floor Maritime House 178-180 Snargate Street
DOVER
CT17 9BZ

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use-IP Ltd 5 star review on 24th June 2025

Eric W

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service really helpful, thanks a lot!”

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Posted 9 years ago

“Never had such competent and useful advice from an online shop before. Great service!”

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Posted 9 years ago

“Very easy to place order, product was fine and as expected but please use another delivery firm other than APC, we missed the first delivery so attempted to contact our local APC depot to arrange collection from them. Each time we called they simply picked the phone up then immediately hung up, this went on for nearly an hour. Eventually they answered and spoke to us but they clearly have an issue with understaffing. If you used a decent courier company we would rate you five stars all day long but I am afraid for as good as your service is it is all forgotten when you have issues with the company delivering it. APC may offer great shipping rates for yourselves but that is reflected in their very poor service. For the record this is not the first occasion we have had issues with them and being perfectly honest this will prevent us from ordering from yourselves in the future which is a shame.”

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Posted 9 years ago

Hi Ransford, I am very sorry to learn that our courier APC let you down. I will ask the APC Depot that manages our account to raise this issue with their Audit Department. We'd be sorry to lose your business, we can arrange alternative couriers by request. Please accept my apologies for the problems you experienced, Phil

Posted 9 years ago

“The after sales service on several occasions have been very helpful with technical details. In fact dealing with Use IP online has been a pleasure from start to finish.”

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Posted 9 years ago

“Use-ip provide an excellent service from advice on camera selection through to full installation support. I have bough 3 DS-2DE2103 Mini PTZ Network Cameras from use-ip, whilst in the process of commissioning the cameras, I had issues with port forwarding and external access to the camera from the internet. I was provided with real time chat support from Kieran, which proved invaluable. He got me up and running in no time. Fantastic service, will definitely be buying from use-ip again.”

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Posted 9 years ago

“Fast delivery and great service.”

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Posted 9 years ago

“I have made two separate purchase of Hikvision cameras from this company. They are very efficient, friendly and have a brilliant aftercare service. Service above and beyond..... RECOMMENDED 5 STARS!”

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Posted 9 years ago

“On-line order had a quick reply due to a stock problem. A suitable alternative was offered at no cost to me :-) . The camera I ended up with is the DS-2DE5220I-AE. Picture quality is very good with the IR being proportional to the zoom and working well to the 50m required. Number plates can only be read on stationary vehicles. Can't increase frame rate above 25fps. Tried motion detection but the auto day\night switching played havoc with this, generating lots of false detections. This appears to be a common issue with Hikvision cameras according to forums. Scheduling the day night switching improves matters but not totally. As I'm moving the camera around, motion detection was not a requirement. Overall, pleased with the camera and wouldn't hesitate from buying from use-ip again.”

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Posted 9 years ago

“Wonderful service and excellent prices, did a lot of searching before committing and am glad I did. Delivery service spot on. Thanks”

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Posted 9 years ago

“The camera arrived promptly, and was very well packaged. The picture quality is fantastic and I'm very pleased with this purchase.”

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Posted 9 years ago

“Great product and very quick delivery with outstanding customer service and assistance with set up. Would definitely recommend to others who are looking to purchase cameras or related equipment. Our full CCTV system was purchased through use-ip Ltd. Excellent company and staff!!”

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Posted 9 years ago

“I already knew what cameras I wished to use so it only came down to service, confidence in the retailer and unit price. On all these points use-IP scored highly in my research. Once dealing with them direct my selection was fully justified the cameras were at the best price around, their communication was excellent and the previous high review scores are an accurate reflection, in my opinion. Although I did not need to contact them for support there are loads of supporting guides available and i have no doubts they would have helped me directly should I had had need to call them. Excellent company and customer service and one I would not hesitate to use again or recommend.”

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Posted 9 years ago

“Excellent communication and prompt reply to questions”

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Posted 9 years ago

“I dealt with 2/3 people there are Use IP and every individual was more than helpful! I am genuinely happy with the service and advice I received before my purchase and assuming the cameras are working well then I will be back again!!”

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Posted 9 years ago

“Very good prices and excellent service.”

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Posted 9 years ago

“Friendly, knowledgeable service, excellent delivery, less than half the cost from Amazon and less than half the delivery cost.”

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Posted 9 years ago

“I've placed a number of orders with Use-IP in the past 12 months, and on each occasion the experience has been somewhat boring! Each order was placed online, email updates told me when the order shipped, delivered on time with exactly what I ordered and the cameras pristine new condition. That's it, perfect service.”

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Posted 9 years ago

“The pre-sales support was high quality which is what convinced me to use this company. Prices were good, delivery was fast. Very happy to recommend to others.”

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Posted 9 years ago

“Very professionel, fast shipment to Denmark. The product, 4 pcs. of 4mp hikvision mini dome cameras, was just as expected. Great price, incl. the shipment, I will definitely buy from you again :-)”

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Posted 9 years ago

“Great support from the team, lots of valuable information on their blog... still using it today. Delivery was fast and smooth, couldn't recommend more highly.”

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Posted 9 years ago

use-IP Ltd is rated 4.9 based on 1,208 reviews