Urban Surfer Reviews

Name: Urban Surfer
Rating: 4.69

4.7 Rating 949 Reviews

93 %

of reviewers recommend Urban Surfer

4.7

Based on 949 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Urban Surfer 5 star review on 7th May 2023

Jonathan Cotton

Urban Surfer 5 star review on 13th August 2022

Steve Short

Urban Surfer 5 star review on 1st March 2022

Darron ROUND

Urban Surfer 5 star review on 26th January 2022

Anonymous

Urban Surfer 5 star review on 25th June 2021

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price, good quality well fitting slippers. Husband delighted with these.”

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Posted 2 months ago

“Excellent item , well packaged and quickly delivered”

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Posted 2 months ago

“Brilliant price, very fast delivery. Even though the website looks a bit old fashioned, it is not a scam. Definitely recommend.”

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Posted 2 months ago

Hi. Thanks for your review. I'm surprised you think our website looks old fashioned. I'd be interested in knowing exactly why you think this so please do contact our customer service team with further feedback.

Posted 2 months ago

“Great service and item. Would recommend.”

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Posted 2 months ago

“Delivery arrived before scheduled. The whole process was smoothe and faultless, will definitely order from here again”

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Posted 2 months ago

“Awesome range at great prices - quick delivery as well. Perfect!”

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Posted 2 months ago

“Item received promptly very good quality”

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Posted 2 months ago

“First time ordering good range of choice and good value”

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Posted 3 months ago

“User friendly and great service, product as described and delivered on time, with tracking 😀”

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Posted 3 months ago

“Ordered some shoes for my daughter. They arrived quickly and fit as you had half sizes. I had no problems but would say perhaps have a box for a different delivery address to the person ordering as I had to use her address as my address! Thanks”

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Posted 3 months ago

Thanks very much for your review. I just looked at our checkout and it has both the billing address and delivery address so you just need to click "change" under the delivery address and add your new address. Many thanks.

Posted 3 months ago

“Efficient service. Great coat. Would buy again.”

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Posted 3 months ago

“Excellent fast delivery service. Exactly as described online and arrived in perfect order. Would definitely use this company again.”

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Posted 3 months ago

“I would highly recommend Urban Surfer. Great communication and excellent service. I will order again in the future!”

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Posted 3 months ago

“Brought these for my husband for Christmas and he loves them! Been raving to anyone that will listen about how comfortable they are and loves that the legs don’t ride up when he puts his jeans in!”

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Posted 3 months ago

“Really pleased with the cloud, price and quality”

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Posted 3 months ago

“Very pleased with the whole process. Ordering was easy & my parcel was delivered very quickly with no issues. I had never heard of Urban Surfer before (yes, I'm an old fart), so I did take the precaution of using my credit card to place the order & read the online reviews first. It all sounded good & I am pleased to confirm everything was fine. I wouldn't hesitate to use Urban Surfer again. Price was reasonable too, compared with a couple of other places that sold the same item.”