Urban Rider Reviews

Name: Urban Rider
Address: 51 New Kings Road, London, London
Rating: 4.86

4.9 Rating 984 Reviews

98 %

of reviewers recommend Urban Rider

4.9

Based on 984 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

0207 736 3811

Email:

info@urbanrider.co.uk

Location:

51 New Kings Road,
London
London
SW6 4SE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great apron fits really easily”

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Posted 7 months ago

“The jacket ordered wasn't for me unfortunately but the service was excellent and returns procedure nice and straightforward.”

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Posted 7 months ago

“Excellent customer service , super fast delivery and quality products every time.”

Urban Rider 5 star review on 17th October 2025

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Posted 7 months ago

“amazing customer service and great products. would definitely buy again!”

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Posted 7 months ago

“Great selection of products and fast delivery!”

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Posted 7 months ago

“I've ordered twice, a pair of boots and a jacket with a few years passing inbetween. The descriptions and sizing notes were very accurate, and shipping was prompt and reliable. I have no complaints whatsoever except the one: delivery-duty-paid VAT handling would be an excellent improvement for those of us ordering from the EU.”

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Posted 7 months ago

“Probably my number one supplier of gear. Such a great range and delivery is always really fast. And when i have had to return an item. Its never a fuss. Great company and i highly recommend.”

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Posted 7 months ago

“Solid company”

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Posted 7 months ago

“Quality cap very pleased delivery was a bit of a nightmare as dpd wouldn't leave it and never left a note.”

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Posted 7 months ago

“Excellent service. Very helpful over phone too.”

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Posted 7 months ago

“Excellent customer service and easy exchange. I would highly recommend Urban Rider. They give a degree of confidence when spending on expensive items which is reassuring when making online purchases.”

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Posted 7 months ago

“Excellent service both online and in-person. Placed a couple of large orders and items that didn't quite fit properly were refunded promptly and professionally. Would highly recommend.”

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Posted 7 months ago

“Superb products. Very informative when item is on its way through delivery company. But was a day late. The jacket 🧥 was exactly what I was looking for and the company was referred to by my cousin. I will be probably browsing though the website again shortly for more!”

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Posted 7 months ago

“Excellent customer service. Not so good price matching - but the people you deal with are great”

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Posted 7 months ago

“Good selection of quality kit, good prices, and quick delivery. I've purchased from Urban rider a number of times now (both from their website, and from their ebay store), and each time has been a positive experience. Would definitely recommend, and will be shoping there again.”

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Posted 7 months ago

“Great folk to deal with. Fast delivery and a great product.”

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Posted 7 months ago

“Excellent service coupled with superb products. Very happy!”

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Posted 7 months ago

“Item turned up within the quoted. Got delivery details from the courier the day before with options to change delivery details like change date or leave elsewhere etc.”

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Posted 7 months ago

“Best quality bike chain and padlock, cheapest on the internet , fast delivery via DHL , highly recommended .”

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Posted 7 months ago

“Great product”

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Posted 7 months ago

Urban Rider is rated 4.9 based on 984 reviews