URBAN MALE CLOTHING Reviews

Name: URBAN MALE CLOTHING
Address: 12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom, London
Rating: 3.84

3.8 Rating 301 Reviews

70 %

of reviewers recommend URBAN MALE CLOTHING

3.8

Based on 301 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 7381 0281

Location:

12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom
London
W14 9TW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item returned by Special delivery almost two weeks ago, no confirmation from them, no reply to my email. My concern has also been flagged up with Klarna. Item didn't fit true to size and wasn't as expected. Reading other reviews it appears they have a poor history when it comes to dealing with customers returns.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to review URBAN MALE CLOTHING, Andy. We are sorry for the inconvenience you have faced with the return of your package - this is not up to our usual standards. We take customer service very seriously and we apologize for not living up to our promise. At URBAN MALE CLOTHING, we strive to make sure our customers have the best possible experience when buying from us. We would love to learn from this experience and make improvements to the returns process, so would you be able to share a little more about what went wrong and what could have been done better in your experience? We would appreciate your help very much. Once again, thank you for your feedback and we apologize for any distress caused we'll be issuing your refund ASAP. Kind regards Steve @ Urban Male Clothing

Posted 2 years ago

“Returned unused item and did not receive refund after 3 emails to ask why ive had no refund ..and had no replys atall ..”

Helpful Report

Posted 2 years ago

Thank you very much for the feedback, Stephen. We truly appreciate you taking the time to let us know about your experience. We are sorry for the disappointing experience you had when returning an unused item and having to wait more than three emails to get a refund. Please let us know how we can make your experience better. We value your feedback and we would like to make things right.

Posted 2 years ago

Hi Stephen, Sincere apologies for the delay with your refund this has now been processed. Kind regards Steve

Posted 2 years ago

“I’m still waiting for my order after nearly two weeks from placing the order (1st class delivery paid). I’ve made multiple attempts to contact them via phone and email with no response! Avoid!!!! urban male clothing - please check your emails and contact me!”

Helpful Report

Posted 2 years ago

Thank you so much for sharing your experience, Gavin. We value your feedback, and apologize for the delay in receiving your order. We'll be looking into the matter in more detail and do everything we can to ensure that this does not happen again in the future. Please contact us if you have any further issues and we'll be more than happy to help. Again, we are sorry for the inconvenience this has caused you and appreciate your patience. If you can let us know your order number we'll look into this for you.

Posted 2 years ago

“almost 2( two) month) but i still didnt receive my shirt”

Helpful Report

Posted 2 years ago

Thank you for your feedback about URBAN MALE CLOTHING. We really appreciate you taking the time to let us know about your experience. We apologize for any issues you have experienced in receiving your shirt after 2 months. We would love to make things better for you. Can you please explain what happened in detail and let us know how we can make things better for you? Thank you again for your feedback.

Posted 2 years ago

“Give me my money back!!! I never leave bad reviews but this has left me no choice. Returned an item a day after receiving as it was the wrong size and didn’t fit so sent it back for a refund. I have proof of postage that it is delivered and they have received it. They will not answer my emails. Every time I call it rings 6 times then asks you to leave a message. The company are obviously active as they are responding to bad reviews on here. Waiting for Klarna to get involved and open a dispute now so I can get my money back. Thieving company! Unless you know something will fit you it is genuine nice items. But this company really need to sort out their return process and actually support their customers. Will never buy from here again!”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback. We are sincerely sorry that you have had such a bad experience with us and that you had to return the item. We do take customer service seriously and we apologize for how this situation has been handled. We understand how important it is for our customers to know that their returns are received, and we can assure you that all parcels are checked upon return and are refunded immediately. We apologize for not answering your emails and for not being available when you called. We will continue to look into this issue and try to make things better in the future. Again, thank you for taking the time to let us know of your experience and we are truly sorry for any inconvenience.

Posted 2 years ago

“I sent a piece for return and refund that didn't fit properly in December. It's mid-Feb now and I've had no refund, and no response to repeat messages on the website. Nobody picks up the phone either. Only buy from here if you're certain you won't need to return something.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to provide us with your feedback regarding URBAN MALE CLOTHING. We are incredibly sorry to hear you encountered issues when returning a piece that didn't fit properly in December. We understand how frustrating this must be and apologize for not providing timely assistance with your refund. Would you be able to let us know exactly what has happened when you try to call us and what you receive when messaging us on the website? We'd love to make sure we do everything we can to provide a better experience for our customers.

Posted 2 years ago

“STILL AWAITING REFUND. I returned the coat over 3 weeks ago (have proof of delivery) and heard nothing. The phone is unanswered. Have left messages and emailed but no response. Upon investigation Companies House list this company as being dissolved - therefore shouldn't even be trading? https://find-and-update.company-information.service.gov.uk/company/13265105 Cleverly the reviews showing on the website are all 5* leading people to believe that there won't be an issue dealing with this company. Great if you are happy with your purchase but not if it doesn't fit and you need a refund. Stephen White - you are the director please could you deal with this. I have a strong feeling that I won't see the return of my money.”

Helpful Report

Posted 2 years ago

Dear Heidi, Thank you so much for your feedback and taking the time to write about your experience with URBAN MALE CLOTHING. We apologize for the unsatisfactory experience you have encountered and are very sorry for the lack of response and attendance to your issue this has been due do ill health from which I'm now fully recovered and have issued your refund as soon as I was able. We appreciate your honest feedback and would like to make things better. Please let us know what we can do to improve your experience. With appreciation, Urban Male Clothing.

Posted 2 years ago

“Very disappointed with service - returned a coat 3 weeks ago (have proof of delivery) and still not heard anything regarding the refund. Phone isn't picked up and have left messages and sent an email - with no response. Having had to spend £11 to return the item I would really like to receive acknowledgement and the refund!”

Helpful Report

Posted 2 years ago

“I wouldn't recommend buying from this shop. Never received my refund. Noone would replay to my emails or calls. Its just one of those small disquasting businesses who don't have any responsibility to their customers.”

Helpful Report

Posted 2 years ago

Hi Julia, January is the season of returns and refunds after the festive period so we apologise for the delay in issuing your refund which has now been processed. Steve @ Urban Male Clothing

Posted 2 years ago

“Ordered a coat and my order got cancelled but no mention of a refund. They’ve taken my money but not given it back but I am not receiving the order. I can’t get hold of anyone, phone just goes to voicemail. Emails ignored and called numerous of times now. Disgusting service and a scam. Don’t buy from this company.”

Helpful Report

Posted 2 years ago

Hello, If your order was cancelled it would have been refunded automatically, no monies were taken from this customer. Steve @ Urban Male Clothing

Posted 2 years ago

“Unfortunately the order has not arrived yet so I am not in a position to review.”

Helpful Report

Posted 2 years ago

Hello Marian, We apologies on the behalf of our courier Royal Mail for the delay with the delivery of your order which now looks like its arrived according to RM's tracking website, unfortunately this is beyond our control. Best wishes Steve @ Urban Male Clothing

Posted 2 years ago

“Commande effectuée depuis le 1er août et toujours aucun colis reçu . Aucune réponse pour m'informer de la livraison après plusieurs contacts mail + tel”

Helpful Report

Posted 2 years ago

“I’ve still not received my order”

Helpful Report

Posted 2 years ago

Hi Jonathan, Great to hear you've received your order and apologies on the behalf of our couriers Royal Mail for the delay. Regards Steve @ UMC

Posted 2 years ago

“The XL vest were like a small”

Helpful Report

Posted 3 years ago

“I never received the item and have had no way to get in touch with Urban Male Clothing. I actually believe I have been duped and this is a fraudulent website. I strongly advise that you think twice before ordering anything from it.”

Helpful Report

Posted 3 years ago

Hi Tim, We can only apologise for your experience shopping with us, it looks like from tracking that your order was lost in post by Royal Mail and you have now been issued with a full refund.

Posted 3 years ago

“I have not received my item what is wrong with you people”

Helpful Report

Posted 3 years ago

“Delivery was amazing and item was what I ordered. however, the person it was bought for did not like it!! I returned the jacket over 2 weeks ago and have proof of delivery on the 27th November. I have still not received a refund.. Listen to all the other reviews that also say you never get a refund because you don't! you also get no response to any email you send. DO NOT BUY from Urban Male Clothing.”

Helpful Report

Posted 3 years ago

“Buyer beware. They have not responded to multiple inquires about a refund regarding a items that I had shipped back according to their online instructions. Items were purchased in late July, sent back in early August, and no refund has been issued as of mid October. I would never buy from here again, and have told my friends not to as well.”

Helpful Report

Posted 3 years ago

“I have no idea where my package or if it has even been shipped. I ordered this item almost 2 weeks ago for my fiancé to wear at his bday party. His party is now 2 days away and from the looks of it, he won’t get them in time. However, the expected delivery date your website provided said it would. I’d like to be issued a refund!”

Helpful Report

Posted 3 years ago

“Overpriced”

Helpful Report

Posted 3 years ago

URBAN MALE CLOTHING is rated 3.8 based on 301 reviews