URBAN MALE CLOTHING Reviews

Name: URBAN MALE CLOTHING
Address: 12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom, London
Rating: 3.84

3.8 Rating 301 Reviews

70 %

of reviewers recommend URBAN MALE CLOTHING

3.8

Based on 301 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

020 7381 0281

Location:

12a Quain Mansions, Queens Club Gardens, W14 9TW, United Kingdom
London
W14 9TW

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We received an order and one of the items was not suitable. This was returned with the returns label on the 16th October. We have left two voicemails, 2 contact emails via the website and one email direct. No one has responded to any of these. I don't like leaving bad reviews but I am now £34.50 out of pocket. It seems the service is good when delivering items but non existent when returning.”

Helpful Report

Posted 1 year ago

“Order 21987 never arrived. I contacted them just to be told it had been delivered to my local branch, when I went there they said it had never arrived. I complained twice more and never got a response. Wouldn’t recommend, still don’t have my order and have wasted ages chasing it up and driving to my local branch.”

Helpful Report

Posted 1 year ago

“Received invoice with my delivery 24/08/23 with a note on saying 1 item out of stock, have emailed numerous times and called the number about being refunded for the item that was out of stock and not delivered. Order reference WEB21672.”

Helpful Report

Posted 1 year ago

“I returned an item at the beginning of September and have still not received a refund - tried ringing them and emailing and no response. Absolutely disgusting service”

Helpful Report

Posted 1 year ago

“Like another customer I also have not received a refund from you, REF: (WEB21649). I sent the item back on 30/08/23 and heard nothing, I also sent you an email on 21/09/23 with proof of postage and pictures of the parcel. I’ve also tried calling and the phone just rings out, will I ever get my refund??”

Helpful Report

Posted 1 year ago

“In response to your reply... "Thank you for your feedback regarding URBAN MALE CLOTHING. We are sorry for the frustration and disappointment you experienced with your recent order. We apologize for not refunding your order as expected. We want to assure you that we take all customer feedback very seriously and we would love to try and make this right for you. Could you please let us know your order reference number and how we could make it up to you? We truly appreciate your feedback and look forward to hearing from you soon." My order reference number is 21011 (WEB21011), which you can see from both of my previous entries below. Your replies are ridiculous, as you can clearly see from all the details that a refund of £52.00 is outstanding!”

Helpful Report

Posted 1 year ago

Hi Mike Thank you for taking the time to provide us with this valuable feedback, Mike. We are sorry for the frustration and disappointment you experienced. We understand that a refund of £52.00 is still outstanding and we apologize for not refunding your order as expected. We take every customer complaint very seriously and want to do our best to try and make amends. We've now issued your refunded in full plus an extra £10 as a gesture of good will and to cover your return delivery costs, please allow a couple of day for the refund to be credited to your account. Kind regards Steve

Posted 1 year ago

“Re: Order Reference #21011 (WEB21011) Still no refund following on from my 2nd post (five entries down)... Order Reference: 21011 (WEB21011) Outstanding Refund: £52.00”

Helpful Report

Posted 1 year ago

Thank you for your feedback regarding URBAN MALE CLOTHING. We are sorry for the frustration and disappointment you experienced with your recent order. We apologize for not refunding your order as expected. We want to assure you that we take all customer feedback very seriously and we would love to try and make this right for you. Could you please let us know your order reference number and how we could make it up to you? We truly appreciate your feedback and look forward to hearing from you soon.

Posted 1 year ago

“Haven't received order. And no contact. Very poor”

Helpful Report

Posted 1 year ago

Thank you so much for taking the time to share your experience with URBAN MALE CLOTHING, Christian. I am so sorry to hear about the issues that you have faced with not receiving your order and the lack of contact. We take customer feedback very seriously and would like to learn how we can make things better. Is there anything that we can do to improve the situation? Kind regards Steve @ Urban Male Clothing

Posted 1 year ago

“Re: Order Reference #21011 (WEB21011) This follows on from my review of 4 August (two entries down), as I am unable to respond directly to the reply from UMC. However, I would have thought that from my post (and subsequent mail with proof of postage), it was clear that only a refund will "make things better" and close this experience with a positive outcome. Order Reference: 21011 (WEB21011) Outstanding Refund: £52.00 Many thanks in anticipation of this.”

Helpful Report

Posted 1 year ago

“Terrible after sales,had to get PayPal involved to get my refund, just never replied, never again!”

Helpful Report

Posted 1 year ago

Thank you, Cliff, for taking the time to share your experience with URBAN MALE CLOTHING. We sincerely apologize for the terrible after sales service you encountered and the fact that we had to get PayPal involved to receive your refund. We take all feedback seriously and would be grateful if you could further elaborate on your experience so we can make sure such a situation never happens again.

Posted 1 year ago

“Re: Order Reference #21011 (WEB21011) Just like all those who have posted here before, my wife returned a product on 1 June (with proof of postage) and has yet to receive a refund. All mails and phone calls go unanswered. Absolutely shocking that people can get away with this!”

Helpful Report

Posted 2 years ago

Thank you, Mike, for highlighting your experience with URBAN MALE CLOTHING. It is sincerely appreciated. We are sorry to hear that your emails and phone calls have gone unanswered and that a refund was not provided. This is certainly not the service you were expecting and we apologize for that. We are striving to improve our customer service and make it our priority. Would it be possible for you to provide additional details regarding your experience so that we can ensure similar occurrences do not take place in the future? Your feedback is highly valued and any further information you can provide will be greatly appreciated. Once again, thank you for taking the time to leave your detailed review. We apologize for any inconvenience this has caused and look forward to hearing from you soon.

Posted 1 year ago

“Awful customer service No answers, no refund...”

Helpful Report

Posted 2 years ago

Thank you Anna for taking the time to provide us with your feedback about URBAN MALE CLOTHING. We apologize for the horrible customer service you experienced, including no answers, no refund and more. We take feedback like yours seriously and would like to know what we can do to make things better for you. We truly appreciate your time and we thank you for bringing this to our attention.

Posted 1 year ago

“Ordered an item on 13th July. The website states delivery is 1 - 2 working days. It is now 19th July and the order status hasn’t changed from “payment received”. Tried ringing but the call just rings out. Sent email to try and get an update but no reply. With hindsight I wish I had read previous reviews. However, you dont expect to be fraudulently robbed of your money. DO NOT ORDER FROM THIS COMPANY.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, Mick. We apologize for the inconvenience you encountered with URBAN MALE CLOTHING. It sounds like we definitely fell short of your expectations. We take customer feedback very seriously and value the time you took to share your experience. We would love to make things better and improve our services. Could you tell us more about what happened since you made your order on July 13th? That would be incredibly helpful in finding a resolution. We truly appreciate your input now that I'm out of hospital and on the road to recovery. Best wishes Steve

Posted 1 year ago

“Usual no reply to e-mails, phone not answered, and no refund given. Going to report to Trading Standards, this seems to be a pattern.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to share your experience with URBAN MALE CLOTHING with us. We are sorry to hear that you had issues with emails not being replied to, phone calls not being answered, and no refund given. We understand how frustrating and stressful this must have been for you. We would like to do all we can to make things up to you and rectify the situation. Can you please tell us how we can make things better for you?

Posted 1 year ago

“One star too many. Am latest in long, long line of people not being refunded by this company, wish I'd looked at reviews before I made purchase. As in other cases, items sent back with proof of delivery. No answer to phone calls. and multiple e-mails unanswered. Urge you not to buy from this company.”

Helpful Report

Posted 2 years ago

“Shocking customer service. Returned an unused item by special delivery back in April and still no refund. Emailed and no reply and when you try to call the phone just rings and no answer! DO NOT ORDER FROM THIS COMPANY!!”

Helpful Report

Posted 2 years ago

“This company is a disgrace. I sent a return back to them recorded delivery and never got a refund. They don’t answer phone or reply to any emails. Please do not use them.”

Helpful Report

Posted 2 years ago

“I wish I had read the reviews for this company before I ordered from them! It seems that they do not like to acknowledge anything that is returned. I had to send back a T-shirt as it was too small and I filled out the form asking for it to be exchanged for a larger size. This was at the end of April and since then I have emailed, NO REPLY, I have called, NO ANSWER, it just rings out. I am now going through my bank to see if I can claim the money back. DO NOT USE THIS COMPANY.”

Helpful Report

Posted 2 years ago

“My item was returned over a week ago via Recorded delivery and still no Refund? I’ve tried calling to no avail as well as sending 3 emails via there contact page and still no response,it seems looking at the other reviews this is a common problem with this company and there customer service!”

Helpful Report

Posted 2 years ago

“I returned an item and have proof of delivery however I have heard nothing from the company and have not received my refund. The telephone rings out constantly and I can get no answer. E-mails go unanswered. Shocking customer service and tantamount to theft. DO NOT BUY FROM THEM”

Helpful Report

Posted 2 years ago

Thank you for taking the time to share your experience with us, Dave. We apologize for your unpleasant experience with URBAN MALE CLOTHING, and we understand your frustration and anger over the lack of response to your e-mails, phone calls, and refund for your returned item. We want to ensure that all of our customers have a positive shopping experience with us, so please tell us how we can make things better for you. We value your feedback and would like an opportunity to make it right so we have now refunded your order, things have been chaotic recently please accept our sincere apologies for the delay.

Posted 2 years ago

URBAN MALE CLOTHING is rated 3.8 based on 301 reviews