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UKRadiators.com Reviews

4.7 Rating 4,470 Reviews
94 %
of reviewers recommend UKRadiators.com
Company Reviews Product Reviews
2,188
 Metrics Info
4.7
Based on 4,470 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 93%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read UKRadiators.com Reviews
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Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Stephen F
Verified Buyer
“Excellent service, delivered quickly and very good price”
Helpful Report
Posted 3 years ago
David W
Verified Buyer
“First class service”
Helpful Report
Posted 3 years ago
Dave S
Verified Buyer
“Great product, simple and easy to fit. The Customer Service support was first class. We'll certainly buy more.”
Helpful Report
Posted 3 years ago
Anonymous
Verified Buyer
“Excellent product and service, i will be buying more soon.”
Helpful Report
Posted 3 years ago
Mr Dion L
Verified Buyer
“Radiator correct but a few bits damaged or broken. Clip to hold side panel broken and the side panel bent out of shape plus other signs to show that the Rad was possibly a returned product and resent to me. Couldn't be bothered to go through the hassle of repacking and returning so just fixed it myself so can't comment on the returns process.”
Helpful Report
Posted 3 years ago
Hello, I am sorry to hear that your radiator had some damage. I am glad to hear that you were able to fix this, although if you had decided to get in touch with our Customer Service team then we would have happily arranged for this to be replaced. Kind regards, James
Posted 3 years ago
Anonymous
Verified Buyer
“Great service. Fast delivery all perfect đź‘Ť”
Helpful Report
Posted 3 years ago
Michael T
Verified Buyer
“First class service, well packaged, fast delivery, will use them again”
Helpful Report
Posted 3 years ago
Michael P
Verified Buyer
“Good quality and arrived quickly”
Helpful Report
Posted 3 years ago
Ian V
Verified Buyer
“First-class service with quick delivery. no issues. Big Thanks”
Helpful Report
Posted 3 years ago
Russell G
Verified Buyer
“Excellent service, arrived next working day.”
Helpful Report
Posted 3 years ago
Tim C
Verified Buyer
“Part arrived very promptly and was correct, is fitted, and working well.”
Helpful Report
Posted 3 years ago
Kris A
Verified Buyer
“Excellent and solid product. Perfect for what we needed.”
Helpful Report
Posted 3 years ago
Andy K
Verified Buyer
“Really high quality products at very reasonable prices. I bought an Aluminium vertical radiator which was so easy to install as not as heavy as a steel version. The delivery didn’t go too smoothly as went missing in transit twice. I contacted the MD directly and he was a top guy, reacted to a challenge as you’d expect a business owner to do, messaged me daily to keep me updated. He also listened to my feedback. I’ve rated 5 star for that reason, things do go wrong sometimes and it’s how a business puts it right that is a true measure of customer service. Well done UK rads.”
Helpful Report
Posted 3 years ago
Sophia B
Verified Buyer
“Item went missing, said it was delivered on tracking. Contacted the company to discover their customer service less than abysmal. An apology was never made in back and forth communication. Refused to send a replacement until courier company had investigated, this took over a week.”
Helpful Report
Posted 3 years ago
Hello Sophia, I am very sorry to hear that there was an issue with the delivery of one of your items. When this happens and it is marked as delivered, then we do have to allow the courier time to investigate and come back to us with their findings, as often it is quicker for them to solve the problem than for us to send another item out to you. I can see that we dispatched another item to you within 3 working days of the issue being raised. If there is anything else that we can help with, please do get in touch with our customer service team. Kind regards, James
Posted 3 years ago
Geoffrey M
Verified Buyer
“Fantastic, I can't say enough, excellent service, great products”
Helpful Report
Posted 3 years ago
George C
Verified Buyer
“great product looks good on my radiator”
Helpful Report
Posted 3 years ago
Rob D
Verified Buyer
“Tuffnells delivery service let your company down. Claimed I refused delivery even though no one was here to answer the door to them.”
Helpful Report
Posted 3 years ago
Hello Rob, I am sorry to hear that there was an issue with the delivery of your order. I can see that our Customer Service team have been in contact with you several times regarding the delivery and your order is now resolved. Kind regards, James
Posted 3 years ago
Stephen M
Verified Buyer
“Best price,delivered next day and look good.Purchased 3 sets which shows I was impressed.”
Helpful Report
Posted 3 years ago
Andrew R
Verified Buyer
“No problem at all with uk radiators, but the delivery company they use are hopeless. Radiator turned up 3 days after courier said it was going to be delivered.”
Helpful Report
Posted 3 years ago
Alan W
Verified Buyer
“Very good item”
Helpful Report
Posted 3 years ago
UKRadiators.com is rated 4.7 based on 4,470 reviews
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