UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

Nicholas B

UKRadiators.com 5 star review on 8th October 2024

Hannah S

UKRadiators.com 5 star review on 1st October 2024

Majida S

UKRadiators.com 5 star review on 28th September 2024

David J

641

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleasure to have done business. Great product and price. Quick refund of unneeded product. Any contact was met with positive response.”

Helpful Report

Posted 3 years ago

Hello, Thank you very much for your 5-star review. We are so pleased to hear of your positive experience shopping with us and that we were able to assist you, positively, throughout. Please do not hesitate to contact us if you require any further assistance, now or in the future, and we would be happy to help. Kind regards Jess

Posted 3 years ago

“Great purchase, really please with the style”

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Posted 3 years ago

Hi Angela, Thanks so much for your 5-star review, I am very pleased to hear that you are happy with your purchase. Kind regards Jess

Posted 3 years ago

“Very speedy delivery easy to fit. Looks good”

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Posted 3 years ago

Hello Anne, Many thanks for your 5-star review, I am very pleased to hear that this was delivered to you in good time and that fitting this was easy for you! Kind regards Jess

Posted 3 years ago

“Excellent delivery service. Was informed all the way. Radiator was just what we wanted. Can’t fault typhus company”

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Posted 3 years ago

Hi Katy, Many thanks for your 5-star review and positive comments, it is greatly appreciated and we are very happy that your shopping experience with us has been a positive one! Kind regards Jess

Posted 3 years ago

“Great service and quick shipping”

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Posted 3 years ago

Hello Alexandru, Thanks for your 5-star review, I am pleased to hear that your shopping experience with us has been a positive one. Please do not hesitate to contact us should you require any assistance, now or in the future. Kind regards Jess

Posted 3 years ago

“Happy with the product and delivery was very quick.”

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Posted 3 years ago

Hi Sue, Thank you for your 5-star review, we are pleased to hear that you are happy with your product and the service provided. Kind regards Jess

Posted 3 years ago

“Great from the ordering to delivery would use again :)”

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Posted 3 years ago

Hello Louise, Many thanks for your 5-star review, we are pleased to hear that your experience shopping with us has been a positive one. Kind regards Jess

Posted 3 years ago

“Great service and product”

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Posted 3 years ago

Hello Sally, Many thanks for your review, I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Just as described look lovely. Thanks”

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Posted 3 years ago

Hi Gill, Thank you very much for your 5-star review, I am pleased to hear that you are happy with your purchase. Should you require any assistance, now or in the future, please do not hesitate to contact us. Kind regards Jess

Posted 3 years ago

“THE CUSTOMER SERVICE WAS EXCELLENT NOTHING SEEMED TO BE TOO MUCH TROUBLE I WHOLY RECOMMEND THIS COMPANY”

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Posted 3 years ago

Hello Hywel, Thank you ever so much for your 5-star review, we are happy that you had a positive experience with us and thank you for your comments on the customer service you received. We were happy to help you and if you require any assistance in the future please let us know. Thank you for shopping with us! Kind regards Jess

Posted 3 years ago

“Delivery was excellent and on time, the next day. Product as advertised and of good quality. All installed and working fine. Would recommend”

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Posted 3 years ago

Hello Richard, Thanks so much for your 5-star review. I am so pleased to hear that your shopping experience has been a positive one! Kind regards Jess

Posted 3 years ago

“Radiator arrived on time with part of my order missing. My valves were incorrectly sent to Scotland. No comms about this, I only found out by chasing tuffnells/uk radiators when they didn't arrive. 3 days after my radiator arrived I still had no valves. Finally told on the 23rd December they would be sent out to me on the 29th December, and they couldn't get them to me before Christmas. So I spent Christmas with no heating in the living room, this was a not a family favourite. It's now the 31st December and I still have no valves. I spoke to tuffnells yesterday who said they would not deliver my valves before the 4th January as my package was on standard priority. This was new news as UK radiators said on the 23rd December that the package would be exspedited to me as fast as possible due to them sending them to the wrong location. So in summary I have a radiator I can't fit and had a cold Christmas. I have made numerous calld to be uk radiators who say there's nothing they can do and lied to me about when them my expedited to me for the soonest possible delivery. All round poor customer service.”

Helpful Report

Posted 3 years ago

Hello Rory, Thank you for your review, I am very sorry to hear that the valves were not delivered at the same time as the radiator on the 22nd December as expected. I can see from the history that these were mis-routed by the courier for which we can only apologise for on their behalf. As you say, we advised you on the 23rd that the courier would be re-directing these to you and informed us that due to Christmas and the bank holidays that their next day for delivery would be the 29th delivery, which we passed onto you. I can see that these were delivered on the 4th January due to the New Year, and again I apologise that Tuffnells were not able to deliver these sooner as they had informed us. Please let us know if there is anything else we can assist with. Kind regards, James

Posted 3 years ago

“After placing my order I came across some bad reviews on trustpilot had me worried but the order came ahead of quoted delivery time,it was exactly as described and works perfectly. My wife was delighted with the looks ,but I was pleased with the efficiency and price.I will order more soon,and ignore trustpilot in future.”

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Posted 3 years ago

“rad arrived on time. Quality was as described. Fitted in short time, all good. The specific centres measurement was critical as this was a swap out, so the correct info was critical. Well done UKRadiators :)”

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Posted 3 years ago

Hello Paul, Thank you so much for your 5-star review, I am so pleased that your order was delivered to you in good time and is the right product for your requirements. Kind regards Jess

Posted 3 years ago

“Great product and fast delivery”

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Posted 3 years ago

Hello Selina, Many thanks for your 5-star review, I am very pleased to hear your delivery was made quickly and that you are happy with the product. Kind regards Jess

Posted 3 years ago

“Good communication via email updates and radiator delivered promptly and without damage. Will use company again.”

UKRadiators.com 5 star review on 31st December 2021

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Posted 3 years ago

Hello, Thank you very much for your 5-star review, the radiator looks lovely in the hallway! I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“Good product and service”

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Posted 3 years ago

Hi Andy, Thanks a lot for your 5-star review, I hope you are very happy with your purchase. Kind regards Jess

Posted 3 years ago

“The radiator looks good but has yet to be installed. Unfortunately, the valves arrived damaged but the company quickly and efficiently replaced them without a problem. Very good customer service.”

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Posted 3 years ago

Hi Jane, Many thanks for the 5-star review. I am sorry that the valves arrived damaged, however, I am pleased to hear that replacements were arranged and sent out quickly. I hope you are very happy with your purchase, especially once installed! Kind regards Jess

Posted 3 years ago

“Great product great price and even better service”

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Posted 3 years ago

“Great service & fast delivery”

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Posted 3 years ago

Hello Paul, Thank you for your review, we are pleased that your order was received in good time. Let us know if you require any assistance at all and we would be happy to help. Kind regards Jess

Posted 3 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews