UKRadiators.com Reviews

Name: UKRadiators.com
Address: UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park, Essex
Rating: 4.73

4.7 Rating 4,470 Reviews

94 %

of reviewers recommend UKRadiators.com

4.7

Based on 4,470 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 006 8227

Email:

sales@ukradiators.com

Location:

UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park,
UK Radiators Ltd, Unit C Caxton Court Newcomen Way, Severalls Business Park
Essex
CO4 9TG

UKRadiators.com 5 star review on 9th October 2024

199

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We completely gutted our house recently and decided to replace all our radiators. I found UK radiators to be incredibly professional and we are super happy with all our new radiators. The price we paid was very reasable. I would not hesitate in using them again. Thank you UK Radiators!”

Helpful Report

Posted 2 years ago

Hi Kristen, Thank you very much for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and it is great to hear that you are happy with your radiators. Kind regards Jess

Posted 2 years ago

“I ordered a towel rail and thermostatic valves, both of which arrived the following day. The rail is perfect and has been fitted and looks great, however I had ordered the wrong valves (totally my fault) , but returning them has been made really easy. Would definitely us UK Radiators again. Dave Avery”

Helpful Report

Posted 2 years ago

Hello David, Thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. We look forward to doing business with you again in the future and if you require any assistance, at any time, please do not hesitate to contact us and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Worst experience ever, I placed my order on 15/05/2022 I received my order 26/08/2022 more then three months after my order which stated on my orderd email conformation will be available for dispatch 01/06/2022 when I called to ask where my product was middle of June you informed that one part was in and one was out of stock when both come in you will the. Dispatch. I then called again in July to tell me that the other part has now come on but your now out of stock of the other item which Bemuses why you had a pending order and you didn’t hold that item. I did give up my hole I was ever going to receive me item which to my surprise I got a random email middle of august saying it’s ready for dispatch. The lack of communication about my order is disgusting I would never buy from your company again”

Helpful Report

Posted 2 years ago

Hello Ryan, Thank you for your review. I am sorry to hear that your order was delivered later than originally expected. There have unfortunately been delays with the manufacture and testing of the new thermostatic elements that were part of your order. I have listened to your phone call and can see we advised you that this was delayed. This was followed up by a further email at the beginning of August to advise the current situation and to provide you with options should this not be suitable. It is always frustrating for everyone involved when items are delayed, however, sometimes this is beyond our control. We will always advise customers if this is the case, and give them the option to change, cancel or wait for their order. I am sorry that this has left you disappointed, this is of course not our intention. Please let us know if there is anything else we can do at this stage to help with your order. Kind regards, James

Posted 2 years ago

“Excellent customer service to complement fast delivery.”

Helpful Report

Posted 2 years ago

Hi Gerry, Thanks for your 5-star review. I am pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“The radiator was received the next day after ordering Came well packaged but had a blemish on one side where the radiator had been over-sprayed, however too much hassle to return it. Now mounted with blemish up against the wall so hopefully, there will be no problems. Installation by a plumber was easy.”

Helpful Report

Posted 2 years ago

Hi John, Thanks for your review. I am sorry to hear this, if you ever require any assistance with a matter such as this, now or in the future, please do not hesitate to contact us and we would be more than happy to assist you. I hope you are happy with the radiator now this has been installed. Kind regards Jess

Posted 2 years ago

“Thank you,the radiator was delivered in good condition.”

Helpful Report

Posted 2 years ago

Hello Dainis, Many thanks for your 5-star review. I am so pleased to hear your order arrived to you in good condition, I hope your shopping experience with us has been positive and that you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Quick easy service, radiators came within 10 days and they look great”

Helpful Report

Posted 2 years ago

Hi James, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Very pleased with quick delivery.As yet not fitted.Will be come October.”

Helpful Report

Posted 2 years ago

Hello, Thank you very much for your 5-star review. I am pleased to hear that your order arrived quickly and I hope that once installed, you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Great radiators. Would order again. 100%”

UKRadiators.com 5 star review on 29th August 2022

Helpful Report

Posted 2 years ago

Hi Lewis, Many thanks for your 5-star review. I am so pleased to hear this and the radiator looks great in the space. I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Quick delivery”

Helpful Report

Posted 2 years ago

Hello Alison, Thank you for your review. Please let us know if there is anything we can assist you with. Kind regards, James

Posted 2 years ago

“Extremely quick delivery -next day, product well protected all parts included. Perfect”

Helpful Report

Posted 2 years ago

Hello Susan, Many thanks for your 5-star review. I am so pleased to hear your order was delivered quickly and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“great quality, prompt delivery, good communication and competitive pricing!”

Helpful Report

Posted 2 years ago

Hello Robert, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been positive and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Prompt delivery. Product exactly as specified. Very happy”

UKRadiators.com 5 star review on 24th August 2022

Helpful Report

Posted 2 years ago

Hello Lynne, Many thanks for your 5-star review. I am so pleased to hear that your order was delivered quickly to you and that you are happy with your purchase. Kind regards Jess

Posted 2 years ago

“I had a great online shopping experience. I am very happy with my Towel Radiator and Valves. It was easy to order and the time for delivery was super quick. I will definitely buy from Uk Radiator again, also recommend a friend. Mrs Bennett”

Helpful Report

Posted 2 years ago

Hello, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience with us has been so positive and that your order was delivered to you in good time. Thanks so much for the recommendation and we look forward to doing business with you again in the future. Please do not hesitate to contact us should you require any assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

“We came to you as the company we have been dealing with for our new bathroom sent the wrong size radiator and didn’t have any stock of the correct one until late September. I found you by chance online and will without doubt use you again. The plumber has fed back that the fixings you sent are the best he’s seen as they are metal and not plastic. I have recommended he also sources from you as delivery is quick and communication good. I’m very impressed thank you.”

Helpful Report

Posted 2 years ago

Hello Joanne, Many thanks for your 5-star review. I am so pleased to hear this, thank you so much for letting us know the plumber's feedback and for recommending us to them. I am very happy that your shopping experience has been positive and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Radiator not installed yet but very happy with UK radiators who exchanged the original radiator which was damaged on arrival. The radiator looks very nice and the exchange was very quickly done with no quibbling.”

Helpful Report

Posted 2 years ago

Hello David, Thanks for your 5-star review. I am very pleased that we were able to resolve the issue with the damaged radiator you received and thank you are happy with the service you received. Please do hesitate to contact us should you require any further assistance and we would be happy to help. Kind regards Jess

Posted 2 years ago

“Excellent service, easy to do, good price. Just what you want to make life easy. Thank you”

Helpful Report

Posted 2 years ago

Hello Jamie, Many thanks for your 5-star review. I am so pleased to hear that your shopping experience has been an easy and positive one! I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Ordered on the Wednesday afternoon and they turned up the next morning…fantastic”

Helpful Report

Posted 2 years ago

Hi Pete, Thanks for your 5-star review. I am very pleased to hear that your order was delivered to you in good time and I hope you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“service was good and product was what I needed . have fitted it but have not turned on /”

Helpful Report

Posted 2 years ago

Hello John, Many thanks for your 5-star review. I am very pleased to hear that we had the product that you require and I hope that once in use you are very happy with your purchase. Kind regards Jess

Posted 2 years ago

“Very pleased with my purchase. Looks great in my batbroom”

Helpful Report

Posted 2 years ago

Hello Denise, Thank you very much for your 5-star review. I am very happy to hear that you are pleased with your purchase and that this makes a great addition to your bathroom. Please do not hesitate to contact us should you require any assistance, at any time, and we would be happy to help. Kind regards Jess

Posted 2 years ago

UKRadiators.com is rated 4.7 based on 4,470 reviews