UKDUKAS Reviews

Name: UKDUKAS
Rating: 4.58

4.6 Rating 314 Reviews

95 %

of reviewers recommend UKDUKAS

Company Reviews

Metrics

Info

4.6

Based on 314 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

+254724240450

Email:

orders@ukdukas.co.uk

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UKDUKAS 3 star review on 30th December 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awesome customer service!”

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Posted 6 years ago

“A wonderful experience shopping with UKDUKAS, quick & hassle free. Received my parcel on time with regular updates. Great customer service, would definitely recommend them to anyone.”

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Posted 6 years ago

“The response time was impressive.”

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Posted 6 years ago

“Great unique service but improvement needed on response time to queries on all platforms,mail,messenger and Ukdukas chat.”

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Posted 6 years ago

“Item arrived in perfect condition”

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Posted 6 years ago

“Execellent service follow up to confirm my items were delivered. I was very skeptical of timely delievery item arrived a week earlier than expected. I would recommend anyone to UK-DUKAS.”

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Posted 6 years ago

“Poor customer care! You rarely keep in touch. I had to keep on following up with you guys. Delivery was lateeee I think you should start on delivery to your client's destination and include the fee charges in your final amount like Vitumob who requests of one's address rather than inconveniencing someone to come all the way to Delta Corner”

Helpful Report

Posted 6 years ago

Dear Karen we thank you for your feedback and taking the time to rate your experience of our service. May I kindly introduce myself am Jennifer Stephens from UK-DUKAS UK HQ. Apology for the delayed response we were investigating the facts behind what transpired with your order from House of Watches placed on 02/03/2017. The 10-14 working day expected date of arrival of your order to Kenya was 21st March 2017 from the records on our system. You order arrived 5 working days later on the 27th March 2017 to our collection point in Westlands as you opted for collection from our Delta Corner, Westlands collection point . We appreciate your suggestion on offering customer deliveries its worth mentioning in our 5 year we have been operational we have always offered customers the options of either collection or delivery. Ultimately the decision is down to the customers preference to have either have items delivered or collected. This is also detailed in the order confirmation of emailed to you on the 04/03.2017. We appreciate the 5 working days delay is totally unacceptable and as detailed in our communications email this was due to customs delays in JKIA, Nairobi. We look forward to your next order and will offer you £5.00 off your next order as an apology for the 5 days delay with your order. We take customer(s) feedback seriously and appreciate your feedback. A member from our UK customer service team will call you tomorrow following up this message. As market leaders in the UK to Kenya online shopping we are bound by our long standing company ethic and pledge to ensure our promise to our customers are upheld rarely when thing go wrong to immediately resolve and keep customer updated. Happy shopping with UK-DUKAS

Posted 6 years ago

“I desperately need a dress for an event. I placed the order for the dress and I got it on time.. I was so happy and the dress was amazing.. I was so grateful for the team.”

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Posted 6 years ago

“Delivery was made on time”

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Posted 6 years ago

“I am very happy and confidently confirm that ukdukas is the best bless you can shop, advantages being : items ordered arrive in time if not you are notified in time, prices are reasonable, goods delivered into the place you need at flexible price, no extra money needed after paying for your item unlike others, ukdukas have the best team attending customer amongst many other things i cant mention. At first when i heard about ukdukas i never thought shopping with them will work till ordered and received my item in time then i believed ukdukas. I was once conned by other agents so i feared but with ukdukas they work with honesty up to customer satisfaction. Ukdukas hoiyee.”

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Posted 7 years ago

“I am grateful for receiving the exact items I had ordered and the deliveryman did an awesome job.Thank you UK-DUKAS”

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Posted 7 years ago

“Appreciate that the delivery items were received together, convienent pickup point, keep up the good work.”

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Posted 7 years ago

“Am happy because l can now purchase anything like need from any departmental stores in UK”

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Posted 7 years ago

“Their response time for orders is quite wanting It takes so long to get a quotation and sometimes you don't get them at all”

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Posted 7 years ago

“They kept to their delivery times and kept me informed all along the way. I was very happy with their service”

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Posted 7 years ago

“Transparent process”

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Posted 7 years ago

“it is good I don't have to wait for relatives to bring me my things . So easy to shop from the comfort of your home”

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Posted 7 years ago

“UK Dukas are amazing! It was so easy to shop with you guys. I sent a link and within minutes, I had a cost estimate. I bought a bag from H&M and it arrived as per the estimated time frame. It was in perfect condition too!! At the time the GBP to KES rate was a bit high so I cant comment on the pricing for now however, this is a really reliable and professional service. I love shopping in the Uk and since I moved back to Kenya, I have to wait for ages to get friends or family to send but with UK Dukas, I don't have to do that any longer!! ;) I can even buy them gifts without their knowledge since I know the UK Stores they love!!Thanks Team!!”

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Posted 7 years ago

“Excellent communication, delivery was on time & was well packaged.”

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Posted 7 years ago

“Good communication and friendly customer care.Goods arrived on time as was told.Definately doing this again and again.”

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Posted 7 years ago

UKDUKAS is rated 4.6 based on 314 reviews