UKDUKAS Reviews

Name: UKDUKAS
Rating: 4.58

4.6 Rating 314 Reviews

95 %

of reviewers recommend UKDUKAS

Company Reviews

Metrics

Info

4.6

Based on 314 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Phone:

+254724240450

Email:

orders@ukdukas.co.uk

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UKDUKAS 3 star review on 30th December 2021

Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your services are great”

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Posted 1 year ago

“Prompt replies to queries;UKDUKAS gives a final amount on the goods to be delivered so it helps one to plan; all products I have had delivered have arrived in good condition within time stipulated including a violin bow which is relatively delicate. Generally reliable and transparent”

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Posted 1 year ago

“As a long time and repeat customer, UKDUKAS consistently surpasses my expectations in customer service! The client service staff are quick to respond, are actively engaged when updates are requested and consistently deliver items as ordered - with no quality issues. I have no reservations about recommending their services.”

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Posted 1 year ago

“This is my third or fourth order with UKdukas. The team responded very quickly to issues. On one of my orders, I had a major issue, with the untimely delivery of my order. However, I was pleased with how the team engaged to sort the issue, ensuring that I received my item in good order. The quick and effective response was much appreciated, and I would immediately recommend UkDukas to anyone wishing to ship to Nairobi.”

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Posted 2 years ago

“Excellent,timely and good customer service”

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Posted 2 years ago

“The whole process is good. The only problem was when I asked to have my item delivered, and the lady acted as though I would refuse to pay the delivery fee on time. I found this strange since I trust you to pay alot of money upfront but I was treated with suspicion in regards to a 400 kenya shillings delivery fee.”

UKDUKAS 3 star review on 29th December 2021

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Posted 2 years ago

Dear Christine many thanks for the three stars rating we value your feedback especially as a long-standing client with us since March 2017. I sincerely wish to apologise for the experience with our strict approach of payment before deliveries. Our colleagues in Nairobi were following our company policy and fully appreciate this may have been handled differently with an explanation of why this is the case. We will offer you deliveries on arrival for your orders. We value your feedback and custom. Thank you for your custom, Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 2 years ago

“Greatly improved turn around times on communication”

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Posted 2 years ago

“Reliable and responsive deliveries and great customer feedback on orders placed.”

UKDUKAS 5 star review on 27th December 2021

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Posted 2 years ago

Dear Chrispin many thanks for the five stars rating from your latest order from House of Fraser. We appreciate you taking the time to give us feedback especially as you have been a client with us since October 2016. Thank you for your custom, Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 2 years ago

“The best logistics company in Kenya . I got my product on time . Good communication and updates until you receive your product. My company anytime i want to import an item.”

UKDUKAS 5 star review on 29th October 2021

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Posted 2 years ago

Dear Simon many thanks for the five stars rating with your first order from e-Bay. Your kind words inspire us to do more and ensure we maintain the standard of service we provide. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 2 years ago

“Very good. The store to storage costs are too much”

UKDUKAS 5 star review on 8th October 2021

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Posted 2 years ago

Dear Emily many thanks for the five stars rating with your first order from Amazon. We are very competitive in our pricing. We appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 2 years ago

“It is now a third time shopping with UK- DUKAS. I have really enjoyed their excellent services;quick delivery time and affordable prices. I'll always shop with you😊😊😊😊”

UKDUKAS 5 star review on 21st September 2021

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Posted 2 years ago

Dear Sir many thanks for the five stars rating especially as this is your third order with us from Amazon. Thank you for also sharing the image of your order. We value your custom. We appreciate you taking time to giving us feedback. Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 2 years ago

“Fast Quotation, Reasonable price, Good communication, No issues at all.”

UKDUKAS 5 star review on 14th September 2021

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Posted 2 years ago

Dear Inderpal many thanks for the five stars rating with your first order from e-Bay We appreciate you taking time to giving us feedback. Thank you for your custom, Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 2 years ago

“The service was very professional and I got my Dorothy Perkins boots on time. Wouldn't hesitate to recommend them to anyone looking for a reliable service.”

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Posted 2 years ago

“Great customer service, they followed up on my product to ensure safe and timely delivery.”

UKDUKAS 5 star review on 12th September 2021

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Posted 2 years ago

Dear Jacob many thanks for the five stars rating with your first order from Buy Car Parts. We appreciate you taking time to giving us feedback. Thank you for your custom, Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 2 years ago

“Very efficient, friendly customer service. Great at patiently taking you through the process to get what you would like.”

UKDUKAS 5 star review on 10th September 2021

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Posted 2 years ago

Dear Elsie many thanks for the five stars rating with your first order from Amazon We appreciate you taking time to giving us feedback. Thank you for your custom, Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 2 years ago

“Excellent service, in terms of feedback and follow up, timely delivery, and Gemma very professional and thorough and helpful, excellent service all round thank you, mikaella karima”

UKDUKAS 5 star review on 7th September 2021

Helpful Report

Posted 2 years ago

Dear Karima many thanks for the five stars rating with your first order from Amazon & e-Bay. Thank you for your patience as the order(s) had delayed deliveries from the individual sellers. We also ensured the refund for the book which had the condition as used from Amazon which you flagged was refunded immediately. We appreciate you taking time to giving us feedback. Thank you for your custom, Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 2 years ago

“UKDUKAS is prompt with updates on the shipping progress...more than any other shipping company I've used before. They delivered my item intact and well within the specified shipping period.”

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Posted 2 years ago

Dear Herman many thanks for the five stars rating with your first order from Halfords We appreciate you taking time to giving us feedback. Thank you for your custom, Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 2 years ago

“Excellent customer service with timely and courteous feedback and updates.”

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Posted 2 years ago

Dear Kimathi many thanks for the five stars rating for your latest order from M&M Direct & Amazon. We value your sharing feedback especially as a very long standing client from August 2016. We appreciate you taking time to giving us feedback. Thank you for your continued custom. Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 2 years ago

“Efficiency and trustworthy.”

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Posted 2 years ago

Dear Mjomba many thanks for the five stars rating with your first order from Clarks Charles Clinkard M&M Direct Beggshoes We appreciate you taking time to giving us feedback. Thank you for your custom for ordering the latest Clarks shoes. Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 2 years ago

“My experience with UKDukas has been AMAZING! I have gotten exactly what I ordered and in pretty much the timing they promised! And all shipments have arrived in perfect condition! I am super happy with the service and the communication. I will certainly keep using them for future needs!”

UKDUKAS 5 star review on 26th April 2021

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Posted 2 years ago

Dear Fiona many thanks for the five stars rating with your order from Currys & Amazon. We sincerely wish to apologies for the delayed delivery for the Laptop Keyboard had a delayed delivery from the Amazon seller. We appreciate your patience. We value and appreciate you taking time to giving us feedback. Thank you for your custom. Happy shopping with UK-DUKAS. UK Stores @ a click

Posted 2 years ago

UKDUKAS is rated 4.6 based on 314 reviews