The actual process of th pat t st was good. I gave feedback over the phone at the time. Since however I have had a phone call asking for feedback also to pay the account over the phone using my credit card. I replied we are a business and cannot pay the account until an invoice was received. I was told that an invoice had been sent by email. I had not r cried this. I was told it would be resent. All I got was another email asking for feedback. I have serious doubts as to whether anything was emailed until I received the emails l. This account will not be paid until I receive an invoice by email st which point it will be given to our accountant to pay by check.