UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.97

5.0 Rating 1,117 Reviews

99 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 1,117 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Celia jupp west wickham Excellent service. Underfloor Heating had not worked since being installed in new ensuite, had problems getting the electrician to do anything but when these people were contacted they came within an hour due to a cancellation. They located the fault, removed a tile , repaired the wiring and cleaned and left all within 1 and a half hours. Have now to get the builder to relay the tile but I am assured it will now work.”

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Posted 10 years ago

“WE WERE VERY CONCERNED ABOUT OUR UNDERFLOOR HEATING IN OUR CONSERVATORY. IT WAS OBVIOUS TO US THAT THE HEATING WAS NOT PERFORMING PROPERLY. WE CONTACTED UFH SERVICES LIMITED TO ARRANGE FOR A CHECK. HAVING NEVER DEALT WITH THIS COMPANY BEFORE WE DID WORRY AS TO THEIR EXPERIENCE AND FRANKLY TRUSTWORTHINESS. THE PROMPT SERVICE WE RECEIVED WAS FANTASTIC. THE PROBLEM WAS IDENTIFIED WITHIN AN HOUR AND A REPLACEMENT WAS INSTALLED THERE AND THEN. THE ENGINEERS PROVIDED US WITH CLEAR OPERATING INSTRUCTIONS AND WE HOPE THAT OUR PROBLEM IS RESOLVED. I SHOULD ALSO ADD THAT THE TWO ENGINEERS EVEN REMOVED THEIR SHOES BEFORE THEY ENTERED OUT HOUSE... NICE ATTENTION TO DETAIL. ON OUR EXPERIENCE SO FAR I WILL CERTAINLY RECOMMEND THIS FIRM TO OTHERS. IT WAS MADE CLEAR TO US THAT IF ANY PROBLEMS OCCUR WE SHOULD GET BACK TO THEM STRAIGHT AWAY.”

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Posted 10 years ago

“Doug &brad arrived early-which was excellent- so many people are late or do not arrive at all-I went out to invite them in-their approach was totally professional,with an explanation of what was being done as they went along-completely fixed 2 situations without the need to uplift any tiles-completed work very quickly with a friendly approach- total satisfaction --vicki made all arrangements with a very professional service being adaptable to our needs -I would have no hesitation in recommending the services of UFH---Keith & Marlanne Anrews”

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Posted 10 years ago

“Had the pleasure of using UFH on a couple of occasions each time they have been punctual and very professional and very thorough with their workmanship and diagnostics. Many thanks UFH”

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Posted 10 years ago

“Mrs. Robinson, Beckington. Your engineers deserve a 5 star rating, they were punctual, efficient and hard working. They located the fault very quickly and were very happy to explain procedures to me. They were very methodical and tidy workers - and friendly and cheerful too! Thank you.”

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Posted 10 years ago

“Five star service from beginning to end. Vicky, the boss in the office, is impressive on the phone, up to speed with everything, and clearly has the respect of the two excellent engineers (Doug and Brad) who arrived on time, were a pleasure to have in the house, and refused to give up until they'd fixed my difficult UFH problem. The online reviews are so good I'd assumed the company wrote them. Not so - they are all true. I would certainly use them again and recommend them to everyone.”

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Posted 10 years ago

“Very, very professional. The lady in the office was very polite and helpful from the outset, took all my details and made a date for the works, they phoned a day later to say they had a cancellation for a few days time would I like it ! They said the engineer would be at Cambridge at 7.30 am from Kent, rest assured 7.30am on the dot, there he was. The fault took a little while to find even using their state of the art thermal imaging equipment but the engineer kept reassuring me he would find it and once he had found it, it really didn't take long to repair, he cleaned up as he went along and left the place spotless, I really couldn't ask for more. All round great service, many thanks.”

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Posted 10 years ago

“Excellent service - found the fault first time, broke a tile and repaired the mat and cleaned up behind themselves. Also were able to advise on how to lay a replacement tile (I've never done this before) which was very useful! Whilst I hope to never need to use them again, I wouldn't hesitate if I had to.”

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Posted 10 years ago

“Fault located quickly, fixed and tested with back-up probe installed as extra precaution. Very efficient and tidy, great job and potential significant replacement cost saved.”

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Posted 10 years ago

“I would have given 5 stars except for the fact they were 7 hours late. However, despite the fact it was Friday night and they'd been caught up on another job all day, they still came. The guys that did the job were friendly, efficient, and informative, and we are now lovely and toasty :)”

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Posted 10 years ago

“We were delighted with UFH Services. The underfloor heating in our kitchen appeared to have stopped working. Our electrician said the thermostat was working so we had another underfloor heating company round who said it was due to a break in the mat and I had the option of digging up the kitchen floor to find the break or getting a bigger radiator - not much help. Vicky at UFH said they would be almost certain to fix the problem on the spot. She was very knowledgeable about the work and told me to keep the floor cold on the appointed day so that an amazing gadget they have can detect heat and therefore the location of the break. If a fault was detected they would be able to remove the tile above it and repair it - somewhat better than the whole floor! As it happened, the mat wasn't damaged but at my request they did replace the thermostats to much more user-friendly ones. Although they didn't actually have to do a repair we are so pleased the system is working and the kitchen is warm again. They even looked at another underfloor system upstairs and charged us for a diagnostic appointment instead of the quoted amount. Very happy, would recommend.”

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Posted 10 years ago

“Excellent service and professional from the first phone call to the finished job”

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Posted 10 years ago

“Very efficient. Clean. Tidy. Polite. Explained the problem very clearly together with photos on mobile. Thank you. Ratcliff”

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Posted 10 years ago

“Fantastic, fantastic, fantastic! The problem with my underfloor heating was huge. The guys sorted the problems out, even though it took a few hours. Can't thank them enough.”

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Posted 10 years ago

“Excellent, professional service for what turned out to be quite a complex job. The engineers were brilliant, arrived on time and were meticulously clean and tidy. I cannot fault my experience with UFH Services at all - thank you so much for your help!”

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Posted 10 years ago

“I've been having issues with my underfloor electrical heating system from my current supplier for sometime now and they just can't get it right. I therefore went on line to see if I could find a company that could just check and let me know what is wrong. That's when I found UFH. They seemed to know what they were talking about and after reading the reviews I was happy to give them a call. I called today and spoke with a lady called Vicky. What a pleasant lady, she listened to what I had to say, went off and found out additional information, called me back and still was not pushing that I book an appointment. In the end Vicky provided me with the information that I needed in order to go back to the company that installed my underfloor unit. I called them today with the additional information and they are arranging to come and sort out the problem. Without Vicky's help and persistent I would not be any the wiser. Although I did not book an appointment with UFH, I(f my current supplier can't fix the problem I will) it was the professional nature of the company that really stood out, and I'm sure if they did work for me I would be absolutely satisfied. I would not take the time to write this review if I was not happy to recommend this company. Sometimes its not just the work that a contractor undertakes but the level of information that they can impart which gives you the confidence that not only that they know what they are taking about, but you will be a satisfied customer in the end. Hopefully this review helps in making you trust your repairs to UFH. Ray Howlett”

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Posted 10 years ago

“Very quick repair and left the place very clean and tidy”

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Posted 10 years ago

“From the moment I made the first call and spoke to Vicky, UFH have provided an excellent service. Vicky booked my appointment for me and kept me up to date with regular phone calls on when her colleague would be arriving on the day. The Engineers arrived very promptly at my property in Crawley.... They were both very polite and very friendly and professional.... I thought the repair to my underfloor heating was going to be a big job, and it was the engineers found the issue in two places one of which was behind the kitchen unit and they went above and beyond to take a unit out and fix the issue...what more can you ask for it had all been fixed. No noise, no mess and only had to take up two tiles. Excellent job and I would not hesitate in recommending this company to anyone I speak to in future with underfloor heating problems.”

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Posted 10 years ago

“We were delighted with the expertise and friendly manner of the two men who came to fix our underfloor heating. They solved the problems quickly, were very neat and efficient., explained everything as they went and did the job well. We would recommend this company to our friends.”

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Posted 10 years ago

“Arrived on time , fixed the problem with our underfloor heating, the workmen were friendly and informative. Excellent service.”

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Posted 10 years ago

UFH Services Ltd is rated 5.0 based on 1,117 reviews