“We were very pleased we used UFH to investigate the problem. We assumed the fault would be in the Heat mat but Bradley with the help of his heat detector and many other bits of equipment was able to locate a simple fault which was definitely installation error. This is a specialised business and we would recommend UFH to sort out your problem.”
“Fantastic service from start to finish. Vicky was extremely helpful with constant communication from the first phone call, through regular updates and even on the day of the repair. The technician, Bradley, was punctual, helpful and very professional, explaining the procedure and diagnosing the fault. Swift repair, cleaned up any debris and left with a smile - highly recommend this company for your UFH repairs. Thank You!”
“Very efficient service from Vicky and Doug. Vicky was very reassuring beforehand and paperwork handled promptly. Doug was very professional and friendly which helped with stress levels! Problem found and dealt with quickly and tidily. We were very thankful for the good service and very relieved with the fix.”
“An excellent service from start to finish. Everything was thoroughly explained over the phone by Vicky who arranged an appointment for the following week. Our technician Bradley made the journey from Kent to Scotland through snow and road closures to get to us as planned.
We were a little nervous about what the procedure would involve but Bradley quickly detected the fault, allayed our fears and was able to repair it with the minimum of disruption. Although only one of our mats had failed he saw the potential for the same fault to occur in the other mat and repaired both at the same time. He was a thorough professional and lovely young man.
I would be more than happy to recommend this service to any potential customers.”
“Excellent service. Vicki managed the booking and Brad did the site visit and completed the repair. The whole operation was carried out to a very high standard from the initial booking through to the work on the day. Brad took the trouble to explain the processes he had to undertake. I would highly recommend UFH to anyone who has the misfortune to have their electric underfloor heating fail.”
“Just like to post a review for the excellent service I received both over the phone and the work carried out at my home.
Very professional service From start to finish.
Would definitely recommend to anybody with UFH problem.
“Fantastic service! We have been bounced from pillar to post by our tiler and electrician but as soon as we contacted UFH services everything was amazing. Vicky arranged everything and kept us well informed. Within a couple of days Doug had been to our house and fixed 2 separate issues and picked up several other potential problems we didn't even know about. He was punctual, friendly, courteous, very tidy and a pleasure to have in the house. He explained everything thoroughly and within a couple of hours had things working again. I cannot say how highly enough I think of the company. Very professional and I would highly recommend and have no hesitation at having them back again if needed. Thanks Doug!”
“We were extremely happy from the very first contact to the repair to the UFH . The whole process was explained with total clarity and the engineer who visited, took time to explain what he was doing and what had caused the fault was. The whole experience was well managed throughout.”
“This is my second experience in dealing with UFH and it proved very positive once again! Vicki is very effective from the office/administrative perspective and both Brad (the first visit) and Doug (the second visit) were superb in terms of competence and interpersonal skills. I would highly recommend them both in-terms of speed of response and the confidence they instill in the customer as to their willingness to go the extra-mile - in my opinion good people deserve good reviews and these professionals justify their 5 stars!
“Brilliant and a First Class Service by Brad, he was very knowledgeable, and thorough in his work, he found the fault, lifted one tile and repaired the broken wire no problem at all, especially too after months of problems with our ufh plus thinking the whole floor would have to be ripped up! Thankyou again for a great service and would definitely recommend.”
“Great service all round. Vicky was very helpful in getting everything organised and Brad was great on the day. I had been told by an electrician that it was impossible to fix but Brad had sorted it with minimal disruption in 2 hours. Would highly recommend.”
“The service and workmanship of UFH is second to none. From my initial discussion with Vicky about our heating problem to Doug the engineer arriving and fixing the problem was a very good experience - I highly recommend them. Vicky worked very efficiently, organizing the engineer’s call within a few days and kept me fully informed on the arrival time. Doug absolutely knew his stuff he was very knowledgeable and nothing fazed him he worked relentlessly until our UFH was up and running. Also, a very tidy job, we are delighted and now have toasty toes again.”
“An absolute pleasure to deal with - a first class and professional service from the start to the finish.
Doug turned up on time and was able to locate the problem and perform the repair with the minimum of fuss or disturbance to our existing flooring.
I cannot recommend them enough!”
“From the very first contact to the last, this was one hell of a professional service.
Vicky was great on the phone, explaining exactly what would happen and the fees involved.
Doug, the engineer, turned up on time and pinpointed the fault in a matter of minutes.
He was then able to perform the repair, with the minimum of fuss and hardly any disturbance to our existing flooring.
Once the repair was done, and the heating back up and running, a simple call from Vicky to take the payment and Doug was on his way again.
I can't recommend these guys enough!”
“Naturally, when faced with the propsect of ripping up an expensively tiled floor to repair / replace underfloor heating someone comes along and says "you don't have to do that" they start with lots of plus points.
Vicky was efficient on the 'phone and the engineer was on time, friendly and very knowledgeable and helpful. A great job, thanks. And no tiles ripped up!”
“Doug was first class. Once he had found the fault he explained the present system and its' deficiencies. He explained that he could put things right but that the system installed would never be efficient due to the spacing of the wires. He also assessed he cost efficiency. He gave us time to think about what we wanted in the light of his findings. No pressure and very down to earth, professional and honest about what we had.”
When a review is marked
it means Reviews.io has the additional trust signal necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
If a review does not have the
label next to it, we do not have the additional information from the customer/company to verify that the review was written from the privileged user position.
Even though some reviews do not carry the
badge, it does not mean that the reviewer has no experience with the company - it just means that we could not confirm a specific purchase.
badge offers one more way to help gauge the quality and relevance of a company review.
How can I make my review "Verified Buyer"?
If we are unable to automatically verify you as a
you can email supporting documents to
so we can investigate and mark your review as
We prefer an invoice, delivery note or receipt.
When a review is marked
it means Reviews.io has NOT had the trust signals necessary to ensure that the review is genuine. Customers reading the reviews can then use this information to help them decide which reviews are more relevant and steer them in their purchasing decisions.
How can I make my review ""Verified""?
If we are unable to automatically verify you as a
you can enter your email address below and we'll be in touch to verify your review.