UFH Services Ltd Reviews

Name: UFH Services Ltd
Rating: 4.97

5.0 Rating 1,109 Reviews

99 %

of reviewers recommend UFH Services Ltd

Company Reviews

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5.0

Based on 1,109 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The engineer arrived on time, then found the problem pretty quickly. He had all the necessary equipment and was efficient and professional in finding the best way to fix the problem, explaining it clearly to me and then resolving the problem. I was concerned about damaging the tiled floor, but throughout he was very careful to minimise and potential damage and managed to raise the tile needed without breaking it ! He took time to minimise any mess as he did the job and to clear up afterwards. Overall a very professional job and great service, very much appreciated.”

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Posted 9 years ago

“Doug and Brad came to repair our bathroom underfloor heating today. We have left it a while as we had been concerned about the damage to the floor and the possibility of needing to remove the wall mounted loo. Unfortunately the problem was under the loo, however they only lifted up half the tile the access the area they needed and no damage was done to the glass unit behind it or to the loo. Thank you for all of your help and fast work.”

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Posted 9 years ago

“The whole service was first rate - From first contact with Vicky through to Brad providing a thorough job and leaving you feeling like you had made the right decision to call them in in the first place. It's really pleasing to see a company take such a pride in their work and we wish them well.”

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Posted 9 years ago

“I had the pleasure today of Brad arriving promptly and doing his job, with minimal mess that he cleaned before leaving. My dog & I am so happy to have the floor heat working again. Brad is an asset to your company and I would not hesitate recommending your company to anyone. Thank you once again. Nick & Hugo.”

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Posted 9 years ago

“I just wanted to thank you very much and also to the engineer for resolving my underfloor heating issue. I am very grateful that you all went above and beyond in this matter – it is quite humbling that there are still some companies and people in this world who do reach out to help and are fair minded. Thank you again – it really is appreciated.”

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Posted 9 years ago

“Great service. I found UFH via the internet and received a call soon after posting my online inquiry. I'd inherited a non-functioning underfloor heating system in our new home. After a discussion we arranged a mutually convenient date for a visit. I received several updates in the week and day before the visit and the engineers arrived exactly when they said they would. The system was brought back to life in next to no time, the required parts available on the van. We are now looking forward to experiencing a bit of underfloor heating luxury during the coming Winter months. Both engineers were friendly and courteous and took the time to explain what we had and how to use the thermostat. The back office was very efficient too. A first class service all round.”

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Posted 9 years ago

“Perfect service. After warmup did not respond after several attempts.great engineer.prompt service and repaired within 72 hours.1st class thanks.also office staff were polite and very helpfull”

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Posted 9 years ago

“Great service from the initial call all the way through to the repair and tidying up.”

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Posted 9 years ago

“Problem identified and fixed without any fuss”

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Posted 9 years ago

“An excellent service from start to finish when dealing with this company from Vicki arranging a suitable call date to Doug the engineer who came out when agreed. He was a real underfloor expert! A qualified electrician with an excellent knowledge of electric underfloors. He came with all of the appropriate gear from electronic equipment, thermal imaging camera to identify the location of the problem to the centimetre to the hand tools which cut into the tiles neatly and without mess. He even brought his own Hoover and used it whilst cutting the tiles to minimise any mess! Throughout diagnosing the problem and the repair he was diligent, conscientious and professional. I would not hesitate in recommending this company to anyone with a similar issue, they filled me with a lot of confidence with their actions. We now have a fully working ensuite floor!”

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Posted 9 years ago

“My daughter had finally bought her own flat in London! Imagine our dismay when we found that the underfloor heating in the recently refurbished basement was not working at all... she was extremely worried about how much time, trouble, expense and upheaval this was going to cost! Many thanks to UFH for their prompt and efficient service from start to finish. Vicky was friendly, helpful and efficient on the phone and arranged an engineer's visit within a few days of my enquiry. On the day she kindly gave me at least two updates as to the engineer's progress and estimated arrival time so that I could get to the property in good time without having to stay in all day. Doug duly arrived when expected and was extremely helpful and accommodating, not to mention cheerful and optimistic - diagnosing and fixing the problems, there were two separate faults, within two hours, and with minimal mess! Excellent customer service - I would not hesitate to recommend the company to anyone.”

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Posted 9 years ago

“The service has been of the highest quality from first to last. I found UFH via the internet and my telephone enquiry was dealt with in a friendly and informative way and followed promptly with an email setting out terms and conditions etc. The date for a visit was set by mutual agreement and Doug arrived right on time. The fault was quickly pin-pointed and the repair was made efficiently and effectively with the minimum of interference to the household. The underfloor heating system was then fully checked and left in full working order. Doug was most friendly and courteous and tidied up after the repair. A first class service that I will have no hesitation in recommending to the other owners in this development who have similar heating systems.”

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Posted 9 years ago

“Brad arrived on time, introduced himself and took his shoes off ........ a good start. He located the problem within minutes and explained everything. Mended and put right. Demonstrated that everything was now working (impressed with the thermal camera). Cleaned up any mess. Very polite and couldn't fault the service. Vicky very helpful in sorting appointment to suit us.”

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Posted 10 years ago

“Very pleasant and efficient service, its great to have my underfloor heating back up and working”

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Posted 10 years ago

“From the very start when I contacted UFH, Vicky was very helpful gathering some basic information regarding the fault in our kitchen and organising a day to make the necessary repairs. Brad was excellent and it was great to meet someone who was extremely knowledgable and identified the main problem within 15 minutes. Once that was fixed, Brad had to find a secondary fault before making good and checking the system worked - which it now does! Throughout, Brad was very professional and really took pride in his work; it was great to meet a real expert. I'm glad I phoned UFH. Brilliant all round!”

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Posted 10 years ago

“I was very pleased with the service from UFH. Vicky efficiently sorted a date and time for the repair. Not only did Doug fix my underfloor heating but he also highlighted the reason why it failed in the first place and so fixed that too. I would highly recommend UFH.”

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Posted 10 years ago

“I have been struggling to find anyone in Sheffield to deal with my faulty underfloor heating and then came across UFH via the Internet. Brad visited us initially, fixed the faults in the kitchen and diagnosed the problem in the back porch and conservatory. He kept me fully informed throughout the process, left the area tidy and was very personable throughout. We then had a follow up visit a few weeks later to fix the remaining problems - this time we had the excellent Doug who not only was great throughout but was very helpful in resolving the remaining issues. He managed to locate the new probe in the back porch in a way that avoided damaging any tiles and only had to remove two tiles in the conservatory for fixes in two different mats. He also provided some excellence advice in terms of relaying the new tiles. Two excellent technicians who were a credit to their company as was Vicki in the back office who made dealing with UFH very easy - if only all service companies could provide the same level of service!!”

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Posted 10 years ago

“As a business owner supplying and fitting underfloor heating systems if there is ever a problem I will be contacting UFH services. We had an efficient and very professional service from start to finish ......I have a very happy customer.”

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Posted 10 years ago

“Thank you! Thank You! Thank You! Vicky for arranging everything so very efficiently and the wonderful Bradley who found the fault exactly where he thought it was from his readings then meticulously took up the tiles and mended it, with no fuss and no mess! I have already recommended you to a friend and will continue to do so, thank you again!”

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Posted 10 years ago

“From the first contact with the office a cheerful voice answered. This was Vicky who grasped my problem & arranged a date for the technicians to come. She informed of a date and an expected time of arrival. Vicky said she would confirm on the day an hour before the men were due to arrive, as I would be the second appointment. On the day Vicky, rang as the men were able to come earlier than expected. Doug & Brad arrived with their equipment and systematically checked to identify the fault. They were extremely friendly and efficient throughout their time on the premises. We had underfloor wiring embedded in screed with carpet laid on top. The area was excavated & the repair was made good. The affected area was tidied before the 2 men left. Vicky followed up with a report & photos taken by the technicians the following day. An excellent company to deal with.”

Helpful Report

Posted 10 years ago

UFH Services Ltd is rated 5.0 based on 1,109 reviews