“I am very impressed the excellent team at Tyres Northampton. Not only did they fit my van with four tyres in quick time (at a very good price) they re adjusted the wheel alignment two days later for free after I had a track rod end replaced at another garage. Thank you Craig and Lee”
“Very friendly, pleasant staff. My first time using tyres Northampton and I have to say, I was impressed with the set-up and facilities available for customers and families. 5 star rating!
Will recommend and use the services in the future.”
“I only give 5stars for the fact of customer service at front of workshop and reception are second to none
As for rear of workshop use yours eyes two broken springs could have had serious consequences not happy with either the people or person who repaired vehicle but that person or persons may have needed more training
I will always come here because of the service I receive or until a point of absolute dismay until next time thank you”
“First time we have visited and would recommend you to others as the staff are very friendly and very helpful. Excellent experience for someone looking for good customer service.”
“I am disappointed by the experience I received upon my last visit. Being a young mum with limited motoring knowledge I en trusted you to do my M.O.T based on a recommendation. However due to unacceptable unprofessional service delivered by 'Elvis'. I had no clear explanation as to the reasons behind the outcome. The lack of service resulted in 'Craig's' intervention as it was obvious to everyone that 'Elvis' lack of communication ability had made me feel alienated in what was already a stressful situation. I must praise Craig's efforts as he attempted to calm me and suggested a proactive solution. I feel that Craig is an asset to your business and Elvis could learn a lot from his customer service approach.”
“I arrived in Northampton on business from Grimsby. Having some free time I decided to compare tyre costs against what I know I pay in my area. I shopped around and ended up at Tyres Northampton . The manager Craig was charming and although he Initially said he couldn't match my quote he kindly offered me a drink to which I said my mind won't change. He laughingly said the drink is free. I accepted and before I could get it he said can I give him a minute to see if he could match it which he did. Good business for all and I would recommend giving them a call
Please note this isn't a back alley business, very professional with state of the art equipment and they haven't lost the value of good old fashioned customer service
Mr G Stowe
Grimsby”
“Without doubt I presented a challenging situation to the guys every effort was made to satisfy my demanding needs with very good result, I shall certainly use their service again... with confidence..
Thank you for your assistance and keep up the good work..”
“I was served by one of the younger guys called Dylan who's customer services skills were excellent. He seemed very knowledgable on what tyres to recommend me.
I was very happy with the service I received today.
Many thanks,
Jamie”
“Excellent service and they honour their price promise. Open and honest two way conversation and you don't feel under pressure to buy or make on the spot decisions.
For once a company that isn't £ focussed instead all of the effort is at front of house and directed towards the customer...and guess what if you are treated right people will come back again and again.”
“All staff very helpful & sorted our tyres out. Found other issues. All resolved & we were kept in contact at all times.
Free tea & coffee & things to occupy the children. Brilliant.”
“Very good. In a moment of crisis I was offered very good advice along with an excellent level of repair and service.
Competitively priced I would highly recommend.”
“Great service. Nissan had told me to have the brakes checked in 4 months when I had the car serviced in September. 10 months later Lee inspected my car and told me that my brakes are fine and that I don't need new brakes. Thanks very much.”
