Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 8,900 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 8,900 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

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“So many lovely options! I like shopping directly with Twinings because I prefer the UK blends of teas to the international blends that I can purchase in the US”

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Posted 1 month ago

“Me encanta esta marca. Me destaca que sabe a te, mientras que otras que he probado me saben a agua con algo. Yo no le pongo ni azucar ni leche. He tenido que comprarlos online en inglaterra porque en españa no hay tanta variedad de sabores, y aunque tenga que hacer un pedido mas grande que lo compraria en el super, lo hago encantada. El sabor es muy agradable en casi todos los que he probado”

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Posted 1 month ago

“International delivery comes surprisingly quickly and ordering is easy.”

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Posted 1 month ago

“Lovely tea caddy with a nice tasting tea, great service with quick delivery! Will certainly buy again!!”

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Posted 1 month ago

“Thanks to Twinings we can enjoy some lovely cups of tea.”

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Posted 1 month ago

“Best tea, great value for money, speedy delivery”

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Posted 1 month ago

“I haven't received my delivery, ordered on 12th March still hasn't arrived so not happy.”

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Posted 1 month ago

Thanks for reviewing your recent order. We can see our CS team have been in touch with you and sent you a replacement, but we just wanted to apologise once again for any disappointment not receiving your original order may have caused. We're very sorry and hope we will have the opportunity to restore your faith in our service at some point in the future.

Posted 16 hours ago

“Prompt delivery. Lovely tea”

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Posted 1 month ago

“I love Twinnings infusions, but unfortunately we can't find them very easily here on Portugal. I have to order the by mail, and this can be expensive.”

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Posted 1 month ago

“Such great value buying direct from Twinings! Fast delivery too.”

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Posted 1 month ago

“This is my second online order. I decided to order directly from the website the products that I haven't been able to find in France for several years, so I'm delighted to be able to continue enjoying your teas and infusions, thank you!”

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Posted 1 month ago

“Brilliant communications and ease of using the website. I am loving the superblend teas. I don't drink normal tea so it was a pleasure to find a flavoured tea that tastes nice. Most I've tried from other companies, taste very watery and not as nice as they smell. The Twinings ones are lovely - thank you”

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Posted 1 month ago

“Overall I love Twinings! Their London shop is adorable, so glad I visited while in the UK! I really enjoy the history and variety this brand has to offer ❤️”

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Posted 1 month ago

“As always, I place an order on the very easy to navigate website.”

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Posted 1 month ago

“Sent as a gift for a tea-drinker, who is delighted with the quality of the tea. High quality leaves and a delicious brew. Just the job. Thanks.”

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Posted 1 month ago

“Excellent tea and service from Twinings.”

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Posted 1 month ago

“Delicious and perfectly delivered. My favourite”

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Posted 1 month ago

“Amazing products, perfectly packaged and shipped instantly.”

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Posted 1 month ago

“Hello. Well,I've now ordered online 3 times for delivery to my house in France and it's very straightforward and intend continuing to use this service.”

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Posted 1 month ago

“Suppliers of very good tea, and so easy to order. It arrived quickly - just as well as I was runing out!”

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Posted 1 month ago

Twinings is rated 4.7 based on 8,900 reviews