Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,069 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,069 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“I love that this website allows me to access blends not available for distribution in my country.”

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Posted 1 day ago

“Very good price for each item, postage could have been in a small envelope rather than a large box”

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Posted 1 day ago

“Order arrived amazingly quick ,thank you”

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Posted 1 day ago

“Twinings have a very good range of tea gift products. The order process is straightforward and delivery is prompt. Products arrive in perfect order. And the tea is excellent.”

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Posted 2 days ago

“Quality products as always happy customer.”

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Posted 2 days ago

“Great product. Excellent service Would buy again.”

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Posted 2 days ago

“I like the orange and peach tea bags but not many shops keep them si o have to order them from Twinnings direct. They're the only tea I drink bit I find it frustrating when Twinnings suddenly decide to stop making a particular tea bag.i used to like the St Clemets tea bags but you can only buy them in a box with others I don't like. They used to do a lovely blood orange, pineapple and lime I think they were but they stopped them too. I just hope they keep doing the orange and peach ones. Quick delivery.”

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Posted 2 days ago

“A recognised and respected company related to all things tea related.”

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Posted 2 days ago

“This is the only brand of mint tea I like, the others I tried taste nasty.”

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Posted 2 days ago

“My favourite English tea 🙂 But I've noticed a tendency in the brand to give more prominence to blends and envelopes while loose leaf tea caddies are somewhat fading into the background, which I think is a pity - but maybe that's just my personal impression.”

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Posted 2 days ago

“great tea.”

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Posted 2 days ago

“Great service as I had forgotten to change the delivery address on my parcel, which was being sent as a gift. It was the week before Christmas but Twinings changed the delivery address and it arrived in time. The items were gifts so I can't comment on them but they were well received.”

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Posted 2 days ago

“Delivery very expensive (min. spend for free delivery pretty unattainable) but aside from that, all lovely.”

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Posted 2 days ago

“Very happy with the products I bought. Thank you”

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Posted 2 days ago

“Arrived very quickly inspite of Christmas rush. Came when expected.”

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Posted 3 days ago

“Always speedy delivery and teas are fantastic. Not sure about the new chai though, old spicy chai was definitely better.”

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Posted 3 days ago

“Very easy to order goods. Arrived well packaged and on time”

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Posted 3 days ago

“Lovely gifts for my tea total friends A great find. Thank you.”

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Posted 3 days ago

“What an amazing company. You brought back my favourite tea, Green Black. I love it. Thank you Twinings.”

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Posted 3 days ago

“Le thé est toujours aussi bon. On ne le trouve pas en France et donc je le commande directement à Londres. Et la livraison est rapide, je suis enchantée.”

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Posted 3 days ago

Twinings is rated 4.7 based on 11,069 reviews