Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 8,900 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 8,900 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

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“really good cuppa”

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Posted 1 month ago

“I did not receive anything, as the address on the package was incomplete”

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Posted 1 month ago

Thanks for reviewing your order. We're sorry to hear your goods could not be delivered due to incomplete address details. please bear in mind that our shipping labels are generated automatically based on the info the customer enters during checkout, as shown in the confirmation email sent to you after placing your order. We can confirm your order was returned to our warehouse due to a problem with the address and a refund has been issued back on to your original payment method.

Posted 1 day ago

“Are, the best tea I have taste”

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Posted 1 month ago

“Amazing tea. Awesome service and fast shipping!!”

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Posted 1 month ago

“loved my assortment of teas”

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Posted 1 month ago

“I have been ordering lady grey loose tea from Australia for many years now. It’s an admirable ladies breakfast tea and the service from Twinings mail order staff is excellent.”

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Posted 1 month ago

“just excellent”

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Posted 1 month ago

“Great service from a great company. I order all my tea from twinings direct as I know they will have in stock exactly what I want and not disappointed by an empty shelf at the shops. Parcel well packed and delivery on time. Thank you Twinings.”

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Posted 1 month ago

“excellent service fast delivery highly recommend”

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Posted 1 month ago

“Absolute quality”

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Posted 1 month ago

“very tasty”

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Posted 1 month ago

“Wonderful service. Tea delivered as promised and I was able to take advantage of one of the offers that was current at the time of ordering.”

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Posted 1 month ago

“Amazing packaging , lovely products very happy with my purchase”

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Posted 1 month ago

“A very delightful tea, with zesty orange. I would highly recommend it, a perfect breakfast or afternoon tea. This excellent company is a high mark of civilisation.”

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Posted 1 month ago

“Tea delivery was spit on. Whole experience was trashed as 4 days after ordering with a debit card used rarely, my account was hacked and charges were made against my debit card. Can't prove the incidents were related but the coincidence in my mind was too close to be just coincidence. Anyone else have a similar experience??”

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Posted 1 month ago

“Always pleasant to order from Twinings as it is easy to find what I am looking for and often to try something new .Also easy to order and there was an offer which was helpful .Always kept informed and the parcel always arrives well packaged and in good condition.”

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Posted 1 month ago

“All good thank you and "my tea" just as delicious as ever!!!”

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Posted 1 month ago

“I bought the rooibos, honey fig and cinnamon tea, but only because Twinings seem to have stopped doing the rooibos, honey and spiced fig (without cinnamon) one. This version is very nice, refreshing and comforting at the same time, but I miss the old version!”

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Posted 1 month ago

“Very pricey and no bulk buying ( wholesale prices) Shop around .”

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Posted 1 month ago

“Apple and Pear Green Tea is the best tea ever! Even when I moved abroad, I would ask my friends to bring me some! is subtle and tasty at the same time, by far my favourite tea.”

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Posted 1 month ago

Twinings is rated 4.7 based on 8,900 reviews