Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 8,900 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 8,900 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th March 2025

Anonymous

Anonymous // 01/01/2019

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“Very good quality tea thank you”

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Posted 1 month ago

“Often order from Twinings. Efficient service and often have offers on their speciality teas.”

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Posted 1 month ago

“Really good quality and great customer service.”

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Posted 1 month ago

“Love your tea! one of the best i tried, especially orange chocolate one :)”

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Posted 1 month ago

“Ordering from Germany was simple. Delivery went smoothly. Good job Twinings.”

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Posted 1 month ago

“Quality products, arrived within the expected timeframe, carefully packaged but not over-packaged like a certain other online seller! There were also some cracking offers to be found in the sale section of the website. Happy customer, will be back... but not for a while given the size of the last order.”

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Posted 1 month ago

“The tea was delivered quickly, overall an excellent transaction and best of all a great tasting tea”

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Posted 1 month ago

“Service quality and consistency in product(s), sets the standard for the products and the market”

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Posted 1 month ago

“Very good indeed”

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Posted 1 month ago

“Excellent and speedy service from Twinings just what you would expect from such a renowned company. My order arrived well packaged and in excellent condition.”

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Posted 1 month ago

“Goods never arrived, very slow to respond or resolve this issue. Really disappointed.”

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Posted 1 month ago

“Thanks for the great packaging else the whole purchase would have been ruined in the bin where Evri left it without a delivery email. I only discovered it 6 days after from the day of delivery. I practically wore gloves to retrieve my package from the plastic bin after emptying the half full bin.”

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Posted 1 month ago

“This Deluxe wooden tea Box was given to me for a present as a Thank you gift, I couldn't of been anymore happier with it, This box hold 24 envelope Tea bags, all thought it's small it's very neat and smart looking, This take a looks good displayed on the kitchen work top,”

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Posted 1 month ago

“Best tea, yay!”

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Posted 1 month ago

“Always a very straightforward and quick transaction !”

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Posted 1 month ago

“Decaf earl grey for my husband. He never drinks anything else now.”

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Posted 1 month ago

“Lovely teas, thank you!”

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Posted 1 month ago

“This is the second time to our Lady Grey box little damaged, but fortunately our tea stay in perfect condition.”

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Posted 1 month ago

“Fantastic brand, one very happy customer!!”

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Posted 1 month ago

“Perfect, as usual!”

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Posted 1 month ago

Twinings is rated 4.7 based on 8,900 reviews