Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 8,957 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 8,957 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“N/A …………….”

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Posted 2 months ago

“Excellent quality and value for money”

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Posted 2 months ago

“Very good service”

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Posted 2 months ago

“Easy to deal with ordering system .”

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Posted 2 months ago

Thank you for the great review, We’re glad to hear that you found our ordering system easy to use! Your feedback is appreciated, and it’s our goal to make your experience as smooth as possible. We look forward to serving you again soon!

Posted 2 months ago

“What's not to love about Twinings. So much variety to choose from, there's something to suit every taste.”

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Posted 2 months ago

“I bought a selection of the wellbeing and fruit teas as I had a box bought me for christmas which were lovely. I am not disappointed. Ordering was easy, and they arrived within days. Very happy with the teas and service. Will buy again”

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Posted 2 months ago

Thank you for your fantastic review, We’re delighted to hear that you enjoyed the selection of wellbeing and fruit teas! It's great to know that your experience with our ordering process was smooth and that the teas arrived quickly. Your satisfaction is our priority, and we're thrilled that you'll be coming back for more. Looking forward to serving you again soon!

Posted 2 months ago

“Love these teas. Really helped my health and well-being.”

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Posted 2 months ago

“Used twinings for over 40 years I love there well being tea 8 cups a day it's a lot of tea'”

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Posted 2 months ago

Thank you so much for your wonderful review, We're thrilled to hear that you've been enjoying Twinings for over 40 years and that our Wellbeing Tea is a part of your daily routine. Eight cups a day is quite the commitment, and we're delighted that our tea has been there for you all these years.

Posted 2 months ago

“Everything was good and tasty”

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Posted 2 months ago

“I truly appreciate your products, tea bags at 2,5 grams are a real pleasure (EGrey is amazing!!) unfortunately unavailable in Italy like your range of chai and others flavors of course EG above all, wonderful range of tea and herbals, a very pity the shipping cost to Italy, too high and I don’t understand the gap from 11 to 20 pounds when you purchase above 44£ if I remember right, I mean, the more I buy the less shipping should cost isn’t it? Anyway, excellent products! Keep going and all the best. Can’t wait to buy others products. Cheers”

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Posted 2 months ago

“Great selection at excellent prices. Well protected in delivery. Good selection of single taster teabags.”

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Posted 2 months ago

“Good afternoon, you do retail an excellent product however, the last consigment arrived at a strangers house some 100 metres away.Cavendish Street) and subsequently dumped within the boundry of their garden! I did not receive a delivery notification from 'Evri'. Neighbour read the address & delivered my items to the correct address. Kind regards Mike Orrell-Manser”

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Posted 2 months ago

“I’ve been drinking twinings green tea for over 20 years, in my opinion this is the best green tea on the market, a variety of flavours, pleasant to taste not bitter like some green tea brands”

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Posted 2 months ago

Thank you for your review, We're thrilled to hear that you've been enjoying Twinings Green Tea for over 20 years. It's fantastic to know that you appreciate the variety of flavours and find our tea pleasant and not bitter. Your loyalty means a lot to us, and we're committed to maintaining the quality you love.

Posted 2 months ago

“Good flavoured teas. Only disappointment, was unable to buy dark caramel tea bags. My favourite!”

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Posted 2 months ago

Thanks for reviewing your recent order. We're sorry to hear you were unable to purchase our Dark Caramel tea; unfortunately, this blend is no longer available as these teabags were discontinued due to a lack of demand and we've now sold through all our remaining stock. We're so sorry for any disappointment caused, but we'll make sure to let our Product Development team know how much you enjoyed this blend.

Posted 2 months ago

“Lovely tea bags, perfectly wrapped and delivered promptly.”

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Posted 2 months ago

“Simple - ordered online and it arrived a few days later, love it!”

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Posted 2 months ago

“Deliver in a very good shape…”

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Posted 2 months ago

“Excellent service!”

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Posted 2 months ago

Thank you for your kind review! We're delighted to hear that you experienced excellent service. Our team is dedicated to providing the best possible experience, and your feedback serves as a wonderful reminder of our commitment. We truly appreciate your support!

Posted 2 months ago

“I can't buy this tea Blackcurrant & Blueberry anywhere so buy direct from Twinings. Brilliant service and arrives very quickly. Now I just go straight to their site for anything I want”

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Posted 2 months ago

“Excellent service. Had a chipped top on teapot but they were right on it and replaced it immediately. Love all the teas.”

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Posted 2 months ago

Twinings is rated 4.7 based on 8,957 reviews