Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 8,957 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 8,957 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Actually I was enjoying a lovely cupper”

Helpful Report

Posted 2 months ago

“I ordered seven boxes of Green Tea with Mango and Lychee along with other products. Only one box of tea arrived in the box with the chocolates, biscuits and sparking teas. I contacted Twinings and was told that all was sent in the same box. The box only contained one of the seven boxes of my tea. After a few days of emails going back and forward the order for the Green Tea was dispatched to me. I was concerned that it had not been in the box initially and concerned that a box had gone missing with the Courier. I have never had any problems ordering online but this made me think about the whole process.”

Helpful Report

Posted 2 months ago

Thanks for reviewing your recent order. We can see our team have already sent you replacements for the missing packs, but we just wanted to apologise once again for any disappointment or inconvenience caused. We really appreciate you bringing this to our attention so we can pinpoint what's gone wrong and ensure it does not happen again.

Posted 2 months ago

“Absolutely love this site their products & service is 10/10. Had a query relating to a big order as I always order in bulk to save on shipping & the representative got back to me the next day resolving my issue. Can’t thank you enough as being unwell the ginger & lemon tea helps do much with nausea & I absolutely love a night time Swiss hot chocolate I won’t drink any other brand. Recommend twinings it’s the best.”

Helpful Report

Posted 2 months ago

“Great service quick and reliable”

Helpful Report

Posted 2 months ago

“Excellent service”

Helpful Report

Posted 2 months ago

“Good product and good service. Thank you”

Helpful Report

Posted 2 months ago

“Love all your teas with lemon in them so keep up the good work. You new boost sparkling tea is great . Fantastic taste and is a great as a after dinner drink served with ice It may not be the way you intended for it to be drunk but I personally like it this way . I would also consider drinking it more than one can if I was on car drivering duty . Better than my sparking water that I normally drink.”

Helpful Report

Posted 2 months ago

“All very lovely”

Helpful Report

Posted 2 months ago

“Lovely cup of tea!”

Helpful Report

Posted 2 months ago

“As always lovely teas.”

Helpful Report

Posted 2 months ago

“There is a true saying that you get what you pay for, with Twinnings herbal fruit tea I have never been disappointed. One teabag fills a big mug. Have no hesitation whatsoever in recommending Twinnings tea”

Helpful Report

Posted 2 months ago

“English breakfast is our favourite every day tea.”

Helpful Report

Posted 2 months ago

“Excellent service, generally speedy delivery, and I love their range of tea, I’m an addict!”

Helpful Report

Posted 2 months ago

“Quick delivery. Love it”

Helpful Report

Posted 2 months ago

“User friendly website and fast delivery from highly reputable Twinings - the highest quality herbal teas I have ever purchased - packed with fruit flavours and the double mint teabags are refreshing and absolutely delicious”

Helpful Report

Posted 2 months ago

“Excellent Company and wonderful teas. We return to buy time and time again because it's simple to order, lovely tea and swift delivery at an affordable le price.”

Helpful Report

Posted 2 months ago

“It was easy to place my order online. My Earl Grey tea was well packed and delivery was the time as promised.No complaints.”

Helpful Report

Posted 2 months ago

“I love your teas. Unfortunately, one of my favourites, Blackcurrent and Blueberry, is no longer sold at the big supermarkets (Woolworths and Coles) here in Australia so I ordered it online from you. Delighted that you sent out my order pronto and now I am again enjoying one of my favourite teas. Cheers, Grant Moore”

Helpful Report

Posted 2 months ago

“Very good price even with the postage. Very speedy delivery. Pity my supermarket no longer stocks it.”

Helpful Report

Posted 2 months ago

“As always, your products are full of flavor and accompany me in every moment. I love enjoying one of this although I've never had one in the UK. Thank you for safely shipping this to my house. Amazing experience that can be enjoyed anywhere!!”

Helpful Report

Posted 2 months ago

Twinings is rated 4.7 based on 8,957 reviews