Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 8,953 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 8,953 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Really impressed by twinings with there great selection of quality teas and customer service 10/10”

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Posted 2 months ago

“I am one of those loyal customers who wishes to drink its favourite Twinnings tea all around the world. I ordered some boxes to Spain of my best-loved tea but unfortunately the box was damaged by the carrier company. The Twinnings team had a quick solution and I was really satisfied with the outcome. Not even their tea but the customer service team is amazing. Thank you for your service and support Krisztina”

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Posted 2 months ago

“I enjoy every sip my of my delicious, yummy black vanilla tea. It's fragrance is calming ,it is one of life's joyful experiences”

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Posted 2 months ago

“Love the variety of teabags on offer, I especially enjoy my green and black tea during the day”

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Posted 2 months ago

“Excellent, as always.”

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Posted 2 months ago

“Thanks so much for the return of cherry and cinnamon tea bags. I just wish the packaging was reduced for me with the unnecessary envelopes.”

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Posted 2 months ago

“Perfect service as usual.”

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Posted 2 months ago

“Everything was great. I was disappointed with the Majorelle Mug yellow. It was more like a mustard colour. I was told to return and pay the postage!”

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Posted 2 months ago

“Everything you could wish for in a fruit tea with the added bonus of a good nights sleep. Highly recommend ⭐️”

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Posted 2 months ago

“Quick delivery and my fav summer drink”

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Posted 2 months ago

“Excellent customer service - very helpful.”

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Posted 2 months ago

“I love Twinings Earl Grey London Strand and I cant find it in the United States. I really appreciate the quick shipping so I can enjoy it. Great service.”

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Posted 2 months ago

“Was happy to receive the tea I ordered. It took a while before it was available online. Not too good when a tea company is out of tea!”

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Posted 2 months ago

“Very pleasant tea the mix is just right”

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Posted 2 months ago

“I love Twinings tea so when I went to order my usual green tea with orange and lotus flower I was really disappointed to discover that it has been discontinued. I ordered green tea with coconut and mango which is very nice.”

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Posted 2 months ago

“The Twinjngs Cold Infuse tea that I have just bought are very good, as I can drink it at any time during the day whilst working!!”

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Posted 2 months ago

“Always enjoy the flavoured teas from Twinings, and great that they can ordered direct, as not all supermarkets stock the full, if any at times”

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Posted 2 months ago

“Twinings make such tasty tea! This is my all time favourite Rooibos tea. It used to be sold in the supermarket under a different name but recently discontinued. I was gutted to say the least but so happy to have found it on the twinings website. This is a warming and comforting tea and if you live rooibos then you'll love this. I do wish the teabags were able to be put in the food recycling however. I am unsure why this is not the case yet.”

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Posted 2 months ago

“FAST DELIVERY LOVE MY PRODUCTS !!! REASONABLE PRICES. CAN GET MORE PRODUCTS ON LINE THAN YOU CAN SUPERMARKETS. I LOVE YOUR NEW CHERRY AND CINNAMON TEA BAGS . THEY ARE AMAZING! WILL DEFINITELY BE ORDERING MORE. AS WELL AS OTHER TEAS.”

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Posted 2 months ago

“great tra easy to use website good price and quick delivery”

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Posted 2 months ago

Twinings is rated 4.7 based on 8,953 reviews