Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 10,948 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 10,948 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 14th December 2025

Anonymous

Anonymous // 01/01/2019

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“Awesome service for an incredible team brand”

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Posted 3 weeks ago

“Very in pressed with the Monty bojangles truffles cat tins.very unusual.”

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Posted 3 weeks ago

“Ich habe die Tees in London kennengelernt und musste sie bestellen, einer besser als der andere!!! Sooooo gut 🩷🩷”

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Posted 3 weeks ago

“Service as expected,received on time looking forward to smpling them.”

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Posted 3 weeks ago

“Too many international teas are too often out of stock. My only alternative to buying these is a trip to France.”

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Posted 3 weeks ago

“All the products I purchased were superb. My son is looking forward to his advent calendar. The leaf tea is gorgeous. The little tin of tea bags is the icing on the cake. Marvellous!”

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Posted 3 weeks ago

“All as described”

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Posted 3 weeks ago

“Still waiting for delivery of an advent calendar that was due on the 22nd November. This was a gift so very disappointing”

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Posted 3 weeks ago

We are really sorry to hear you have not received delivery of your advent calendar. We understand you have been in contact with our Consumer Services Team and that this has now been resolved.

Posted 3 weeks ago

“Best tea I have ever purchased, with a wide variaty of flavours and an easy to purchase website. You can sit back and relax as you order your tea knowing that it will arrive safe and fast direct from Twinings.”

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Posted 3 weeks ago

“Perfect - thank you!”

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Posted 3 weeks ago

“Large range of flavours”

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Posted 3 weeks ago

“I love the tea but I still haven't received my order. It should take 10 business days. Order was placed on 5th November. Today is 30.11. and still waiting...”

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Posted 3 weeks ago

We have tracked your order and can see it was delivered on 01/12/2025. If this is not the case, please reach out to our Consumer Services Team by emailing twinings.direct@twinings.com

Posted 3 weeks ago

“Always have great tasting teas and coffees. Quick delivery and good value.”

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Posted 3 weeks ago

“좋은제품 잘 받았습니다.”

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Posted 3 weeks ago

“I like drinking lady grey it tastes different than ordinary tea. I like it very much, when I run low I will get some more from you so thank you very much see you again Samantha”

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Posted 3 weeks ago

“Best cup of tea in the market”

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Posted 3 weeks ago

“Always an enchantment with Twinings. I'm never disappointed 😊”

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Posted 3 weeks ago

“Parcel arrived promptly, towards Xmas gift.”

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Posted 3 weeks ago

“Slow delivery but fortunately in time for sending as a gift”

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Posted 3 weeks ago

Thanks for your feedback. We’re sorry to hear the delivery was slower than expected. We’ll look into the courier timeline for your order and help ensure faster processing in future. Kind regards, Team Twinings

Posted 3 weeks ago

“I bought my tea directly from Twinnings. It was easy to order via asingle phone call; arrived very quickly; and is good vfm. If your supermarket has a lmited range of black teas - this is the way to do it!”

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Posted 3 weeks ago

Twinings is rated 4.7 based on 10,948 reviews