Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,087 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,087 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“I really wanted the Bioblends Golden English Breakfast, but the bioblends range has been stopped for some reason. These were half price, so I got several packets. This tea is ok, but not what I really wanted.”

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Posted 11 months ago

“Ordered from Twinings a few times now, always a pleasure to deal with.”

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Posted 11 months ago

“I just keep returning to purchase more from Twinnings. And I simply enjoy every cuppa!.”

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Posted 11 months ago

“Mango and Coconut Green Tea is the best green tea I have found.”

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Posted 11 months ago

“Brilliant! Fairnprices and quick delivery. Got a wonderful mix of flavours but the coconut mango one is delicious”

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Posted 11 months ago

“Very disappointed that cold infusion has been discontinued as my family used it a lot for several years it was one of the best product you had”

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Posted 11 months ago

“I had to order these teas from Twinings in England because they are not sold here in the US. The teas are wonderful. Service was excellent. Shipment was fast.”

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Posted 11 months ago

“I mainly drink Green tea with pomegranate but also buy mango and coconut or salted caramel. The one thing that does disappoint me is no longer being able to get green tea with cranberry which was my favourite. Delivery prompt and well packed. Will continue to order subject to flavour availability.”

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Posted 11 months ago

“Very good shop, easy, fair prices and fast delivery to Germany.”

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Posted 11 months ago

“Teas are wonderful. I love them”

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Posted 11 months ago

“Always prompt with service and goods are here in four days from the UK. Amazing service”

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Posted 11 months ago

“Been purchasing cold infused for some time,absolutely love them,Sent my daughter some to try..,work colleague's love them as well.”

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Posted 11 months ago

“As always, the best quality.”

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Posted 11 months ago

“Brilliant choice and great value for money. Always really quick delivery. Wouldn't buy from anywhere else. Thank you Twinings”

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Posted 11 months ago

“Item ordered was a birthday gift and was much appreciated; great selection of tea bags in a nice storage jar.”

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Posted 11 months ago

“Excellent selection of teas. Very efficient ordering and delivery service.”

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Posted 11 months ago

“Excellent tea and quick delivery.”

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Posted 11 months ago

“Excellent tea very pleased. Thanks to everyone”

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Posted 11 months ago

“I was so pleased with Twinings customer service. I ordered a tea cup and saucer for my wife for Christmas. It arrived with a chip on the handle and Twinings immediately sent another one. My wife is so delighted.”

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Posted 11 months ago

“Our Danish Grandson said that the Green Tea Blend was good. Unable to obtain it locally in Tesco or Morrisons in Paisley and so I ordered it by phone directly with Twinings. Paid by card online and the tea was with us bvery soon. Only trouble was that the courier left it at our back door in pouring rain, the day after the storm.”

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Posted 11 months ago

Twinings is rated 4.7 based on 11,087 reviews