Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,087 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,087 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“From the time I ordered the tea to delivery- it was a very prompt seamless process. Thank you.”

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Posted 11 months ago

“The green tea with orange is as good as ever!”

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Posted 11 months ago

“Please see below comments on vanilla tea bags.”

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Posted 11 months ago

“Lovely twinning variety tea set with 2 small mugs.”

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Posted 11 months ago

“Like the subtle blend of black and green tea”

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Posted 11 months ago

“I love the Orange & Lotus Flower Green Tea, but they don't sell it anymore at my usual Supermarkets i.e. Sainsbury's and Waitrose? The tracking system by SHOP doesn't work for me. I am not notified when it is going to be delivered.”

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Posted 11 months ago

“Twinings is an excellent tea merchants, and the produce is always exceptional quality.”

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Posted 11 months ago

“We purchase Twinings’ selection of flavored green teas on a regular basis. We enjoy all the delicious flavors they offer and we know green tea supports good health. It’s a win-win!”

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Posted 11 months ago

“Excellent tasting tea. Very prompt delivery, just a pity it's only available online.”

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Posted 11 months ago

“Items as ordered delivered and already enjoyed!”

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Posted 11 months ago

“Great to be able to buy my favourite tea bags. Not available at any supermarket currently. Delivery not very speedy but worth the wait.”

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Posted 11 months ago

“Lovely teas. Arrived quickly. Unfortunately I had no notification of arrival, infact they're still saying they're due! So when they got delivered I was out and they say outside in the rain in a cardboard box and a few were wet. They why the 3 stars. Shame really.”

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Posted 11 months ago

“Great products easy to order and come quickly”

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Posted 11 months ago

“Algumas embalagens vinham amachucadas”

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Posted 11 months ago

“Cheapest way to buy direct from twinings. Quick delivery”

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Posted 11 months ago

“Great service. There was a problem with the courier but Twinings sorted perfectly.”

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Posted 11 months ago

“I have drunk Twinings for years. When I had to stop drinking Twinings breakfast tea I thought I’d never find anything which makes me say ahhh again! Twinings have rescued me again, I have the green tea with lemon in the morning, couple of cups, it’s lovely and refreshing, at least 5 cups of green tea with orange and lotus during the day and to relax me before bed a few sleep tea, white & purple box, could easily drink 10 cups of these 🤭. I do drink a lot of tea! I’ve been drinking these for years now, I just hope they never stop making them! Thanks Twinings 😘”

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Posted 11 months ago

“I like alot of different teas and twinnings give me the choice, I love the little box I got I can carry a couple of different teas with me for work.”

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Posted 11 months ago

“Love the sleep tea 🍵 😴”

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Posted 11 months ago

“Easy to order online and delivery is good. Packaging all recyclable which is a bonus.”

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Posted 11 months ago

Twinings is rated 4.7 based on 11,087 reviews