Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,088 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,088 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“I cannot get this in any shop so it was good to get 10 boxes. Thank you”

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Posted 11 months ago

“Just ordered the extra strong Earl grey tea bags. However I was very disappointed as to my pallete, they tasted the same strenth as the ordinary Twinings EG. Dont misunderstant there was nothiing wrong with them - its just that I thought they'd have a stronger taste. Will therefore be sticking to the normal eg tea bags ( and continue to search for a stronger brand.”

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Posted 11 months ago

“I am very pleased with all the teas and with the service. The price is a bonus too, 25p cheaper per box than at the supermarket 👍”

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Posted 11 months ago

“Very good prompt delivery. Tea very good as always.”

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Posted 11 months ago

“Insufficient package, arrived as matchwood... have glued it back together as just couldn't face the whole returns procedure. Shame as i'd bought this one as a trial and had planned to buy more”

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Posted 11 months ago

“A good looking product but the wood feels a bit like plastic. Plus, I paid for speedy delivery but the product did not arrive in two days.”

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Posted 11 months ago

“I absolutely love the Twinings flavoured green teas (Salted Caramel/Cranberry/,Mango&Lychee) and will definitely buy them again. Just one thing, why can't I buy those in the supermarkets 🤔 Ps: I also LOVE Twinings Lady Grey. Was an Earl Grey drinker before, tried Lady Grey and am a convert. The flavour is divine 👌”

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Posted 11 months ago

“I have thoroughly enjoyed every tea I've ordered from Twinings. I am an international customer and delivery is reasonable and speedy. Quality is superb for both tea and tea accessories.”

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Posted 11 months ago

“I have been in love with your teas for years and years, the range is perfect. I am just sad to see dark caramel gone again. Please bring it back.:)”

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Posted 11 months ago

“The service is good and delivery good, just not happy you are discontinuing the tea I have had for at least 20 years :'(”

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Posted 11 months ago

“Great, quick delivery and not overpriced online purchases. Free sample of sparkling tea was a bonus :)”

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Posted 11 months ago

“The tea is sublime and of high quality.”

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Posted 11 months ago

“Love it ! !”

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Posted 11 months ago

“Purchased a gift set which was good value for money. Order arrived safely with the recipient & the Cartwright and Butler biscuits went down a treat!”

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Posted 11 months ago

“Very pleased to get my Dark Chia, not so pleased to find out it has been discontinued and that I was limited in the amount I was allowed to purchase. Please bring it back permanently.”

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Posted 11 months ago

“Great variety set for a reasonable price”

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Posted 11 months ago

“The choice of fabulous teas is like opening a chocolate box, but so much better for you. Super gift sets, which will delight my friends.”

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Posted 11 months ago

“I am only writing this review as I want something to change! I had to order these delicious green tea bags directly as absolutely no stores sell or stock them. Twinings can't say these tea bags don't sell if the stores don't stock them. Friends always ask for a cup of my Orange and lotus flower green tea, then say oh how do yiu manage to get it? I do at great cost as Twinings keep the tea a secret and don't sell it to any retailers, then say its not popular!!”

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Posted 11 months ago

“Twinings products never fail or disappoint Me I have them as gifts to give and receive”

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Posted 11 months ago

“Always a great service , with a quick delivery, and the communication is great, letting me know when the order has been shipped 👍”

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Posted 11 months ago

Twinings is rated 4.7 based on 11,088 reviews