Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,087 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,087 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“We have imbibed TWININGS "English Afternoon " tea for many years both in the morning and afternoon and find it refreshing and reviving. Ordering the tea ( roughly twice a year) is simple and worry free as TWININGS are very efficient and get a reliable company to transport the parcel ( full of tea). I cannot recommend this company highly enough.”

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Posted 11 months ago

“Love the green tea bags, they are a bit pricey these days. I wish there was a subscribe and save option as I can’t buy them locally. But I go through top cashback so save a little bit”

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Posted 11 months ago

“Ordered a product online: fast delivery, great packaging, good deal.”

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Posted 11 months ago

“I love the large range of non traditional flavours, for those of us who enjoy warm drink,s but not just a cuppa. Well packaged and happy with how simple it is to find what I like.”

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Posted 11 months ago

“Good quality items for reasonable price. I love how much they expand their fruit and herb collection. Keep going, I am looking for more new flavours.”

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Posted 11 months ago

“Perfekt tea!”

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Posted 11 months ago

“Ordered at Christmas, great item, quick delivery.”

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Posted 11 months ago

“I was SO thrilled to find these mugs for a friend’s gift as she had admired mine! They arrived in perfect condition (& on time ), as did the tea bags, packaging was excellent. My friend loved this gift .”

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Posted 11 months ago

“I absolutely love Twinings Apple and Pear Tea ! It is a shame I can’t buy it in store as I have told others how nice it is , but the delivery service is amazing! Thank you”

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Posted 11 months ago

“Very good service and excellent product Thanks”

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Posted 11 months ago

“I love Twinings tea and was very pleased to be able to buy the cannister set for my loose tea and some favorite flavors I tasted on a recent trip to the flagship store in London.”

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Posted 11 months ago

“A great company to deal with - very speedy and efficient.”

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Posted 11 months ago

“Nambarrie is my favourite tea but unfortunately my local supermarkets have stopped stocking it. I have been buying it direct from Twinings for the last few months. Great service, website easy to use and very quick delivery.”

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Posted 11 months ago

“Veey nice cold infusion! Helps me keep hydrated”

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Posted 11 months ago

“The experience was good but I do have a couple of little grumps we brought English breakfast loose tea that cost about a couple of quid if you buy it in a caddy then it’s about £8 we don’t need the tin hence we brought the boxed tea but we also like the Irish breakfast but you can only buy it in tins for around £8 and the same as the dodgy Darjeeling but all in all the experience was good”

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Posted 11 months ago

“Very lovely and soothing tea. I tried Twinings brand, it’s the best”

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Posted 11 months ago

“It was a gift for my sister in Vancouver, Canada 🇨🇦 as loved it when she visited & can't get in Canada. She's received it & is delighted”

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Posted 11 months ago

“The range of products is excellent and the prompt service is to be congratulated”

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Posted 11 months ago

“It taste great and i love it”

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Posted 11 months ago

“I ordered a selection of teas, and some storage tins as a Christmas treat. They arrived in good time, well packaged and I have enjoyed them all. The teas were mainly seasonal varieties that I have not seen on sale elsewhere in the UK.”

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Posted 11 months ago

Twinings is rated 4.7 based on 11,087 reviews