Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,087 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,087 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order was in its way very soon after I placed it. Unfortunately it got stuck in customs somewhere in the middle of nowhere.”

Helpful Report

Posted 11 months ago

“Never received”

Helpful Report

Posted 11 months ago

Thanks for reviewing your recent order. We've checked our records and can see your parcel is now showing as delivered on 22/01/2025. You can find proof of delviery here: https://www.evri.com/track/parcel/H03TYA0001028515/details We hope this helps!

Posted 10 months ago

“Always arrives quickly and everything as ordered.”

Helpful Report

Posted 11 months ago

“Supplier of wonderful teas..”

Helpful Report

Posted 11 months ago

“I've tried many different teas from various tea makers, none of them com close to Twinings. Keep up the good work”

Helpful Report

Posted 11 months ago

“love this really good for cramps.”

Helpful Report

Posted 11 months ago

“A really good experience and very prompt delivery. The recipient was delighted.”

Helpful Report

Posted 11 months ago

“Great service, cheaper than ASDA even with postage and able to but the hard to find orange and lotus flower green tea”

Helpful Report

Posted 11 months ago

“Have just added these two to my collection, nice flavours and will buy again”

Helpful Report

Posted 11 months ago

“I have been purchasing Twinings green tea indulgence range online for a number of years,it os almost impossible to buy them in the shops.Whilst i cannot fault the quality of the tea or the efficiency of the online sales process i would question the ambition of the blending and sales teams.Why have you stopped selling lemon drizzle,cherry bakewell and chocolate coconut indulgence teas?Lack of sale i guess but why not try alternatives?Look at Hebden tea and the tea people,i am sure a company the size of Twinings could innovate just as well.”

Helpful Report

Posted 11 months ago

“Delicious tea. Equal quantities of Earl Grey and Assam with 1/8 Lapsang, my blend.”

Helpful Report

Posted 11 months ago

“Fast delivery and fantastic product really pleased thank you”

Helpful Report

Posted 11 months ago

“A good company quick delivery”

Helpful Report

Posted 11 months ago

“Hapy without the brexit taks. We still drink twinings thea even we past the 90ths. greetings.August Denise.”

Helpful Report

Posted 11 months ago

“I have been unable to buy my t bags as my local Sainsbury's discontinued them. I was pleased to discover I could order them online, quick, easy and delivered promptly.”

Helpful Report

Posted 11 months ago

“La experiencia de compra ha sido muy buena. La web es clara y rápida y el proceso de compra muy satisfactorio. Los tés son muy buenos, tienen buen sabor y las infusiones también. Salu2”

Helpful Report

Posted 11 months ago

“Some good teas.”

Helpful Report

Posted 11 months ago

“I love all of the teas that you sell. The ordering process is very easy and the delivery is very quick. I would recommend Twinings to everyone.”

Helpful Report

Posted 11 months ago

“Rich, fragrant and lovely”

Helpful Report

Posted 11 months ago

“Great site and fast delivery, and as its the providers side a much better range of tea than the local stores have.”

Helpful Report

Posted 11 months ago

Twinings is rated 4.7 based on 11,087 reviews