Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,087 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,087 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“Good old fashioned excellent customer service. Someone actually answers the phone. Fantastic, keep up the good work.”

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Posted 11 months ago

“Excellent experience.”

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Posted 11 months ago

“Excellent range of teas of proven quality. In terms of ordering abroad, I very much appreciate that shipments to the EU are sent from Northern Ireland and therefore the recipient is spared unnecessary customs formalities.”

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Posted 11 months ago

“Excellent service.”

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Posted 11 months ago

“I love the variety of flavours. It's a nice way to have a hot drink in the evening with fewer calories, plus some added benefits!”

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Posted 11 months ago

“Great service,great price”

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Posted 11 months ago

“An absolutely delicious blend! Really enjoying it! And I really appreciated the fact, that Twinings provides for delivery to Europe, thus enabling me introducing tea time and a proper cuppa to my german fellows. (I am truly sorry for any possible mistakes, english isn't my first tongue as you might've guessed)”

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Posted 11 months ago

“I can’t get everything I require in supermarkets so I need to come to you directly. I require single individually wrapped tea bags.”

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Posted 11 months ago

“I love options hot chocolate, honeycomb, mint and orange in particular. I drink it everyday and flavour my porridge with it. It is really good value too and of the highest quality. It was my first order with Two kings and it was delivered really quickly, very impressed.”

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Posted 11 months ago

“I have given 4 stars as I can no longer buy my favourite teabags locally.”

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Posted 11 months ago

“Deliciously different teas!”

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Posted 11 months ago

“I love the Twinings collections of different herbal & green teas. I have hitherto bought them from my local supermarkets. In particular, I wanted more Coconut & Mango green tea. Two of my friends have also been enjoying it. Sadly, all the supermarkets have stopped stocking it. I turned to Amazon, but the cost was extortionate! Finally "the penny dropped", & it occurred to me that Twinings might have teas for sale on their website🙄 Bingo! So, I shall go there first, next time I want to stock up. Excellent service 👍”

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Posted 11 months ago

“My favourite brew.no problem ordering and delivery very. Good and fast”

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Posted 11 months ago

“I ordered some boxes of the Superblends teas after having a selection at Christmas. I’m really happy with my teas and feel a lot healthier for drinking them. Fast delivery too.”

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Posted 11 months ago

“Excellant products”

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Posted 11 months ago

“good quality and fitd s mug”

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Posted 11 months ago

“Great service website easy to navigate. Ordered what I wanted. And it arrived on time”

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Posted 11 months ago

“Can’t find any my favourite hot chocolate in local stores so first attempt to order on line. Arrived on time. In good condition. So now able to enjoy our favourite hot chocolate (honeycomb) and will use on line to order again.”

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Posted 11 months ago

“I love being able to order these tea bags direct from Twinnings. Saves money to buy in bulk”

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Posted 11 months ago

“Have ordered several times directly from Twinings now and have always been impressed by their fast efficient service and of course it means I have a good stock of several of their green teas.”

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Posted 11 months ago

Twinings is rated 4.7 based on 11,087 reviews