Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,090 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“I think that the Salted Caramel Green Tea is the best.”

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Posted 11 months ago

“Delicious tea and great way to try”

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Posted 11 months ago

“Easy ordering and reasonable delivery”

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Posted 11 months ago

“The green tea with orange and lotus flower is my favourite of all your range, and unfortunately I can no longer find it in my local supermarkets even though they stocked it for many years. Therefore I have to order it direct from you. The ordering process was easy and delivery was quick.”

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Posted 11 months ago

“I live Twining Cold Infuse tea bags, to the point that I order them by the case direct from Twinings. They are a great alternative to sugary and carbonated drinks, but help me get my water intake for the day. I found some very nice glass bottles from Bodum to replace the old plastic bottles I got in the starter pack.”

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Posted 11 months ago

“Nice array of teabags offered.”

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Posted 11 months ago

“Placed my order and received quickly”

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Posted 11 months ago

“Unfortunately I have never received the product.”

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Posted 11 months ago

Thanks for your review. We can confirm your order is now showing as delivered on 13/02/2025. You can find more info here: https://www.royalmail.com/track-your-item#/tracking-results/LG128914791GB Should you need any further assistance, please do not hesitate to contact our CS team at: twinings.direct@twinings.com

Posted 11 months ago

“Courteous Staff. Very Good Service Wouldn’t Buy from Anyone Else”

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Posted 11 months ago

“Delivered as orderd and on time”

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Posted 11 months ago

“I absolutely love my sparkling and have given a can to 2 people who are also going to place an order,I have placed 2 further orders myself and one is on its way.”

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Posted 11 months ago

“I can't review something that hasn't arrived yet.”

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Posted 11 months ago

“Delicios tea . I highly recomend it .”

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Posted 11 months ago

“Always great teas which are presented beautifully.”

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Posted 11 months ago

“Purchased quite alot it was beautifully packed and package, contained some glass jars nothing was broken. I love Twinings tea. The gift packs were lovely. Thank You ☺️”

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Posted 11 months ago

“Very smooth, reliable delivery system. Efficient, prompt delivery, and easy to order. What's not to like?”

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Posted 11 months ago

“I have been drinking No 29 DARK CHAI TEA for over 4 years now and I find it difficult to cope when I can't get it even in a major supermarket. I am now addicted to it, please make it available or a monthly subscription will be fine.”

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Posted 11 months ago

“Great prompt service, items perfect for tea making.”

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Posted 11 months ago

“the teas are always amazing. And the domestic verison is soooo much better than the exported on.”

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Posted 11 months ago

“I like twinings tea a lot but I am disappointed that they have discontinued the cherry and cinnamon tea. otherwise no complaints.”

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Posted 11 months ago

Twinings is rated 4.7 based on 11,090 reviews