Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,088 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,088 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“It was a great service. But evri was not good. They have my old address still on there system. So they took my delivery to that address. Thank you Anne.”

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Posted 11 months ago

“I order tea and I received tea.”

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Posted 11 months ago

“Very nice tea 🍵 👌 Very nice service 👌 Fast shipping , thank you 😊”

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Posted 11 months ago

“Love this All Day Decaff. I have it in the afternoon and read a book with a big mug of it. Bliss!”

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Posted 11 months ago

“Consistently good teas and my go to brand but off all their offerings the Gingerbread Green Tea is ma favorite.”

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Posted 11 months ago

“Easy ordering and quick delivery.”

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Posted 11 months ago

“I love the tea. I'm a BA gold card member and was introduced there. I don't like having to pay p and p. This makes a cup of tea almost prohibitive. Hopefully it will be available at retail.”

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Posted 11 months ago

“Obtained options hot chocolate cherry flavour , just gorgeous and quick delivery”

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Posted 11 months ago

“The best peppermint tea I have found”

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Posted 11 months ago

“I LIKE YOUR GREEN TEA VERY MUCH IT HAS GOT A TASTE THAT I AM HOOKED ON . IT IS A LOVELY FLAVOUR. I SHALL ENJOY MANY MORE.”

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Posted 11 months ago

“Green Tea with Orange & Lotus Flower is my favourite green rea. Sadly I have not been able to purchase it from my local supermarkets as they no longer stock it. I have managed to buy some direct from yourselves, but I guess that will be the last time. I don't like the other flavours as they taste very artificial.”

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Posted 11 months ago

“I often place an order for fruit teas etc and dealing with twinings is like dealing with a small firm in that it’s so easy and it feels personal which is nice. Great products too, my only gripe is I can’t just duplicate a previous order, all on all though, top stuff!.”

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Posted 11 months ago

“Twinings Orange& Lotus flower green tea is mine and my husbands favorite tea. Sadly I don't seem to be able to find it on the shelves any more in Sainsburys. Thankfully I have now found I can buy it direct from yourselves without having pay double charged by a 3rd party. Please keep producing this tea”

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Posted 11 months ago

“Would like to be able to purchase cold infusion teas in more places”

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Posted 11 months ago

“I am unable to purchase y favourite green & black tea blend in supermarkets any longer so I am pleased to be able to purchase them online”

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Posted 11 months ago

“Love this tea!!Excellent service and delivery all the way to Bermuda. THANKYOU twinings!”

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Posted 11 months ago

“Excellent quality product and delivered within 6 days”

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Posted 11 months ago

“The produc t is great b ut b y using evri your deliverfy is terrib le. They sat with my order for a week before delivering it”

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Posted 11 months ago

“My local supermarket no longer stocks the tea bags I love so I ordered direct from Twinings. Good price and super fast delivery. I will reorder soon and may try some other flavours....”

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Posted 11 months ago

“All the tea all the tea a got were excellent .”

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Posted 11 months ago

Twinings is rated 4.7 based on 11,088 reviews