Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,087 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,087 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“Everything awesome except that I'm ordering from the EU so the delivery is very expensive. It's sad that Twinings teas sold locally (in Italy at least) are not the same as the ones sold in the UK.”

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Posted 11 months ago

“Tea break I wish hahaha Not opend the Mint Pyramids yet. I have to get satchets as we are a golf club it keeps the flavour of the tea in, wish I can get each one more easily”

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Posted 11 months ago

“Great tea, with 5* service. Fast delivery and well packaged.”

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Posted 11 months ago

“Bought the sleep tea collections for my mum and she loves them”

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Posted 11 months ago

“This is one of the very few Twinings tea that I can recommend. Therefore I was rather puzzled to see that Twinings decided to pull this item off the shells in superparkets and now only sell it over internet at a highly inflated priced”

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Posted 11 months ago

“The products are very good, especially the Hot Chocolate the best i have ever tasted.”

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Posted 11 months ago

“Prompt service and great product”

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Posted 11 months ago

“I ordered twelve packs of my favourite fruit tea - Blackcurrant and Blueberry - from Twinings and they arrived very quickly, as three sets of four packets.”

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Posted 11 months ago

“I've been a big Twinnings fan for many years, and I religiously take a cup of Earl Grey every day. I've tried practically all the brand's flavors in the past, but Earl grey is my favorite and only one.”

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Posted 11 months ago

“Noy being able to reliably source my Black and Green Tea blend from retail stores I have on several occasions bought direct from Twinings, who supply quickly.”

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Posted 11 months ago

“I’m big Twinings fan, but where not able to receive my tea this time 🙁 Just found out that it was sent back to you by Brazilian custom Tried to reach customer service (by e-mail) without sucess… Is there anything I can do? Regards Marcelo”

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Posted 11 months ago

Thanks for reviewing your recent order. Yes,we can confirm your parcel is in the process of being returned to our warehouse in Northern Ireland as the goods have failed customs clearance. As soon as we have received the returned goods, our CS team will contact you to arrange a full product refund.

Posted 10 months ago

“Love twinnings bio tea great natural way to boost benificial bio cultures the taste is delicate and refreshing”

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Posted 11 months ago

“Lovely way to make you feel better and healthier.”

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Posted 11 months ago

“Good, quick service and I could buy teas I wouldn't otherwise have sampled. All are good. Also, I could get my go to tea which seems to have vanished from shops in this area. Orange and lotus flower green tea - delicious and very refreshing.”

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Posted 11 months ago

“Only just started to try these teas. Delicious. Should have tried sooner.”

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Posted 11 months ago

“Absolutely love ordering from Twinings! I have found some great herbal teas that I always look forward to trying or ordering.”

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Posted 11 months ago

“Pleasant experience, this blend is my favourite”

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Posted 11 months ago

“Lovely taste”

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Posted 11 months ago

“Easy to order online, efficient service which is good as supermarkets rarely stock this flavour”

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Posted 11 months ago

“I love this flavour of cold infused tea and as it is no longer available in Australia was very happy to purchase online from the UK. Very refreshing in a hot summer”

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Posted 11 months ago

Twinings is rated 4.7 based on 11,087 reviews