Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,088 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,088 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“Brilliant service, easy to navigate website and great quality fruit teas.”

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Posted 1 year ago

“I havnt received my order so cannot review the products ordered !”

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Posted 1 year ago

“Overall service was good, but my mix and match teas were part of a Christmas gift unfortunately I didn't realize until it was too late that there was a few missing from the order I was still charged for them and they were on the invoice”

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Posted 1 year ago

“We love the Darjeeling tea so much that we oreder on line as we can't buy it in NewZealand. No fuss or nonsense with ordering and the Twinings cup is lovely. Very pleased with our order.”

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Posted 1 year ago

“I absolutely love twinings teas. The Christmas collection was amazing, and I have always found their digest tea brilliant really helps my stomach with bloating after meals and it's refreshing”

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Posted 1 year ago

“Good, quick dispatch of order.”

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Posted 1 year ago

“I haven’t met a Twinings product I didn’t like. Great quality and reliable international shipping.”

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Posted 1 year ago

“Great company with regular deals and discounts.”

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Posted 1 year ago

“Always so easy to order from you.”

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Posted 1 year ago

“I bought several of the loose teas and they were all delicious and so smooth”

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Posted 1 year ago

“Delivery was just pain aweful! Evri just aweful ! didn't receive my order, which was for a birthday present. BUT twinings sorted it out within a couple of days even though it was late for my daughters birthday and didn't have all in stock of my original order sadly. But sent to big tins so my daughter was over the moon love your teas to so thank you twinings just us dpd in future”

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Posted 1 year ago

“Always the best in British tea, and worth the extra postage costs to Norway :-) FIVE STARS, easy”

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Posted 1 year ago

“I love Buttermint Tea and having found it difficult to source elsewhere, I bought it directly from Twinings. It arrived well packed and as promised. It's great to have the free P&P offer too. I'm delighted to be able to drink my favourite brew again. Well done Twinings!”

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Posted 1 year ago

“I absolutely love your teas! Thank you 😊”

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Posted 1 year ago

“Always buy my teas in bulk direct from Twinings and take advantage when they have special offers on and to get free delivery. An easy website to navigate and order arrives quickly and well packed. Thought I would try the Cold Infuse too this time to encourage me to drink more water.”

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Posted 1 year ago

“First found this tea in India,loved it so bought lots to bring home to france, unable to find in any shops in France . Still loving it, an excellent product shame it's not more readily available in France, am sending family out to search h in the uk. Excellent product and delivery was good so no problem.”

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Posted 1 year ago

“Ordered tea bags from Twinings that arrived quickly and were competatively priced in comparision with well known online marketplaces”

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Posted 1 year ago

“Fast delivery and well packaged and of course delicious tea every time”

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Posted 1 year ago

“Quick delivery, great options, easy to use the website.”

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Posted 1 year ago

“Very good service, I drink these all the time and cannot find the mixed boxes in the shops.”

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Posted 1 year ago

Twinings is rated 4.7 based on 11,088 reviews