Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,088 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,088 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“The perfect way to start the day with three cups of English Breakfast Loose Tea”

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Posted 1 year ago

“It's very delicious, it brings me Christmas spirit when I drink it.”

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Posted 1 year ago

“We have ordered from Twinings many times and never had an issue. However, on this occasion, two items were missing when our order arrived. On contacting customer service, after a few email exchanges, the missing items were replaced. We have always been happy with the quality of Twinings products but on this occasion, something went wrong with their processes. We were disappointed but as the problem was rectified quickly, we will continue to order from the company, while monitoring future service.”

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Posted 1 year ago

“My wife enjoys receiving these international teas as gifts. I'm disappointed that they are no longer shipped in tins. Also it's pretty maddening that I have to order through the UK site and pay for shipping from Ireland rather than being able to buy from your US site.”

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Posted 1 year ago

“I did not received the order purchased at beginning of December.”

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Posted 1 year ago

“Bons produits que je recommande, dommage que je sois obligée de les commander en Angleterre. Vos produits vendus en France sont différents, ils ont peu de goût.”

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Posted 1 year ago

“Great tea and chocolates Lovely to give as a present”

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Posted 1 year ago

“Easy to order for Canada Fast shipping Good product Excellent”

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Posted 1 year ago

“I adore Twinings teas and blend; that’s why I jeep on ordering from Italy. It’s because of the variety Twinings offers. What’s unsatisfactory, though is shipping rates Which are very high for the quantity of teas I buy and the fact that delivery is very slow. This time I ordered on 4 December and the teas were delivered on 27. They appeared to be stuck in Belfast but no customs clearance is needed (at least that is what’s written on the box.”

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Posted 1 year ago

“Very good assortement in little bag.”

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Posted 1 year ago

“After. 1 month still waiting cor my teas”

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Posted 1 year ago

“Excellent service and no customs duty this time.”

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Posted 1 year ago

“My favorite green teas! I am so pleased to be able to order a great selection of flavored green tea and have it shipped to my home in USA. The package arrived at the time indicated when ordered, in excellent condition. Thank you!”

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Posted 1 year ago

“Twinings Teas are always a wonderful start to my day. Every year I place a large order to gift to friends and family. I also gift teas to a lovely Mom and Pop bakery call Krieg's Bakery in Hampton Bays, New York. I wanted to offer a unique gift as they are a kind couple. The owners enjoys your teas every year. One concern: I am disappointed that the Cherry Cinnamon tea was not available when I placed my order. Cherry Cinnamon is my second favorite. But, the Buttermint tea will always be my 1st option. Thank you for the amazing selection. Kind Regards, Adrianna”

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Posted 1 year ago

“The order from Twinings was perfect, thanks for the delivery, how it was packed, just ideal. Thanks Helene”

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Posted 1 year ago

“I gave Twinings 5 stars because the teas I purchase are absolutely delicious. They arrived well packaged and are high quality. What else could you ask for?”

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Posted 1 year ago

“Everything its great.”

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Posted 1 year ago

“I have always used Twinings for my Tea but I will not be using twinings again while they use Evri, had more hassle from Evri this delivery. Every time I have delivery problems it is with Evri.”

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Posted 1 year ago

“On time. No fuss”

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Posted 1 year ago

“Love apple n pear green tea and can’t find in supermarkets locally so great to ge able to purchase on line with free postage”

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Posted 1 year ago

Twinings is rated 4.7 based on 11,088 reviews