Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,046 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,046 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Excellent products and a very large range. Easy to order online and great delivery service.”

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Posted 4 months ago

“Great teas, great service”

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Posted 4 months ago

“Good range of teas prompt delivery.”

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Posted 4 months ago

“Received on time presented lovely, very happy. Gift was well received.”

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Posted 4 months ago

“Although my order arrived but wasn't what I had ordered. It was soon sorted for me and I am pleased with the teas I have. Just because something went wrong at the beginning will not stop me from ordering again when I get low with my teas .”

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Posted 4 months ago

“After visiting the flagship Twining store in London this fall and purchasing several teas, I ordered several winter and holidays teas once I returned to the U.S. my order was perfectly filled in a a timely manner, even during the busy holiday shipping time.”

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Posted 4 months ago

“We've found it increasingly difficult to source green and black tea blend in the various supermarkets we use, so buying direct from you was the solution. It would be a benefit, longterm, if you could encourage Tescos to stock it again.”

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Posted 4 months ago

“I had an order shipped to the US. The shipping was fast and items were packaged very well. Teas were delicious.”

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Posted 4 months ago

“I can’t do an honest review as they have not arrived. Please stop using Evri (Hermes) as a delivery company, they are useless.”

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Posted 4 months ago

We are really sorry to hear you did not receive your order. We can see you have already been in contact with our CS Team and this has now been resolved for you.

Posted 3 months ago

“Delivery was extremely long. Wouldn’t order directly from Twinings again for this reason.”

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Posted 4 months ago

Thank you for your feedback. We're sorry to hear that your delivery took longer than expected. We understand how frustrating this can be and appreciate you bringing it to our attention. Your comments are important to us, and we'll work on ensuring a better delivery experience in the future. If you have any questions or need further assistance, please feel free to reach out to our customer service team.

Posted 3 months ago

“Lovely flavour blends helping me stay warm throughout the winter.”

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Posted 4 months ago

“My favourite tea that I can no longer find in supermarkets. Starts my day off well”

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Posted 4 months ago

“I wish all teas will be individually wrapped”

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Posted 4 months ago

“Quick delevery, well packed and a lovely taste”

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Posted 4 months ago

“Alles Top wie immer ein hervorragender Tee”

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Posted 4 months ago

“Excellent present arrived in time mother in law v pleased with gift . Would recommend”

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Posted 4 months ago

“Perfect gift for any tea lover backed by great customer service”

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Posted 4 months ago

“Over several decades I have drunk various versions of tea, but non match the flavour of Twinings. I no longer can pop to the shop to buy my tea. So I am deighted that I can have it delivered to my door. Prompt, excellent customer service.”

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Posted 4 months ago

“Tea is lovely, happy with it. Although delivered quickly, information wasn't so smooth, app said it had been delivered no sign of it, messaged Twinings (email address on delivery query page didn't work) by the time they came back to me it had finally been delivered, when you're paying for delivery the details should be accurate, I shouldn't be hunting around for information.”

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Posted 4 months ago

Thank you for your review! We’re thrilled to hear you love the tea, but we’re sorry for the confusion regarding your delivery. We understand how important accurate information is, especially when you’re waiting for your order. We appreciate your feedback about the delivery tracking and will definitely look into improving communication for our customers. If you have any further concerns, please reach out to our customer service team, and we'll be happy to assist you.

Posted 3 months ago

“Strong and malty”

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Posted 4 months ago

Twinings is rated 4.7 based on 9,046 reviews