Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,050 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,050 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“I have not received the order. I love the product however I really would appreciate my purchases”

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Posted 4 months ago

We are really sorry to hear you did not receive your order. We can see you have already been in contact with our CS Team who have now resolved this issue for you.

Posted 3 months ago

“Quick delivery and the best tea around!!”

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Posted 4 months ago

“Great service.”

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Posted 4 months ago

“Excellent company to deal with for smooth online purchases. I love the special blend of green and black tea. So flavoursome and nutritious. The ordering process is easy to navigate and the delivery is prompt and reliable. I highly recommend Twinings for wide range of high quality products and first class customer care service.”

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Posted 4 months ago

“I find it difficult to find this flavour in the shops so I have to purchase it this way which makes it a little expensive with P&P”

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Posted 4 months ago

“Lovely products. I love green tea coconut and mango, it is my favourite. Unfortunately, recently it has been taken off from the shops, and it is available only online, not even in the Twinings shops.”

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Posted 4 months ago

“Good service from Twinings. Tea arrived as described and in good time. Very happy to be able to buy online.”

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Posted 4 months ago

“Excellent packaging and excellent choice of teas.”

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Posted 4 months ago

“Since our local supermarkets have stopped stocking Heart Tea, we have been unable to buy it. Ordering direct from Twinnings has been great, and it's good to know we can still enjoy a cup of our favourite brew.”

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Posted 4 months ago

“شاهي النوم ممتاز جربت انواع كثيره لكن مالديكم هو الأفضل اتمنى ان تكون رسوم الشحن اقل”

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Posted 4 months ago

“Great choice of different teas, especially Earl Grey our favourite.”

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Posted 4 months ago

“Good service, great product at reasonable price”

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Posted 4 months ago

“Very happy with products quality and service. Happy customer 🥰”

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Posted 4 months ago

“Twinnings Earl Grey is the best , I have tried many others and nothing comes close , with your loose leaf earl grey mix in 10 % lapsang souchong tea to give your brew another smocky dimension . Delivery from Twinings has always been fast and efficient”

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Posted 4 months ago

“Livraison super rapide et très efficace !”

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Posted 4 months ago

“Delighted with my tea caddy, strainer and loose leaf tea. All makes for the perfect cuppa … bliss”

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Posted 4 months ago

“Ever since I first visited UK and fell in love with tea culture I have been ordering my teas from Twinings. The choice of black teas and flavours is exeptional, service is excellent and I always get my money's worth So I will remain loyal customer of Twinings.”

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Posted 4 months ago

“Great service ❤️ After receiving a damaged jar , I contacted the customer services department, they were so apologetic & quickly had my replacement in the post to me x”

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Posted 4 months ago

“All great!!!”

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Posted 4 months ago

“I discovered the Twinings Apple, Cinnamon, Raisin Tea on a recent trip to the UK. I could not find it when I got back to the US so I ordered. This is now my favorite tea and I share with friends. Thank you!”

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Posted 4 months ago

Twinings is rated 4.7 based on 9,050 reviews