Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,088 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,088 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“Ordering and delivery service very good for our Blackcurrant and Blueberry tea bags. We had to buy direct as for some reason major supermarkets have stopped selling them.”

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Posted 10 months ago

“Great t bags and quick delivery”

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Posted 10 months ago

“Thank you Twinings, I love your Cold Infuse range. I use one or two everyday. The flavours are subtle and refreshing, it makes me look forward to keeping hydrated. Can't fault the online shopping experience.”

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Posted 10 months ago

“Far the Best Tea on the market! Not just that, but also the online service (shop) has great prices, deals, enormous variety of products and is very easy to use. Congratulations to all IT teams, Product developers & Marketing teams.”

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Posted 10 months ago

“Quality Tea Every Time”

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Posted 11 months ago

“I love these teabags they are the best chai I’ve found. Often can’t get them though so please please don’t discontinue them”

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Posted 11 months ago

“I only ever drink Earl Grey tea. &'Twinings is the only one I like. I've tried others but none are up to Twinings standard. I went to a friends house recently & she said I've bought some Earl Grey for you. It wasn't nice at all. So............. I ordered a large box of 300 from you direct because I can only buy the 80s box in my local supermarket. I used to be able to get the 160 box.but not any more. I even take my Tbags with me on holiday.”

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Posted 11 months ago

“Love the unique caffeine free herbal & fruit flavors”

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Posted 11 months ago

“Great customer support”

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Posted 11 months ago

“I had to find new flavours as my orange & lotus flower has been discontinued. I ordered 3 new flavours. The mango & lychee is my favourite, really refreshing. The lemon is ok, the ginger is too hot. I’ll stick to gingerbread biscuits.”

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Posted 11 months ago

“Thank you for everything ... i love your tea and your countries ! God save twinings ! ❤️”

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Posted 11 months ago

“Amazing hot chocolates really good customer service ordered many times 😀”

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Posted 11 months ago

“Over the top”

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Posted 11 months ago

“Lovely flavours. Lots of choice. I enjoy each flavour I bought. Have previously bought from the Twinings shop in London and supermarket. Delivered on time. Will definitely buy Twinings again.”

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Posted 11 months ago

“Lovely tea, very slow dispatch, so probably wouldnt buy direct again”

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Posted 11 months ago

“Absolutely my favour afternoon drink. Reminds me of a childhood taste of a mint sweet called Murray Mints.”

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Posted 11 months ago

“Twinings teas are always fresh and good flavoured. I regularly buy breakfast, afternoon, earl grey, lady grey as loss teas and tea bags of various herbal offerings.”

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Posted 11 months ago

“Excellent transaction, as always, fast dispatch and delivery of my favourite Vanilla tea. Many thanks :).”

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Posted 11 months ago

“Quality teas delivered reliably for a reasonable price. So easy to manage orders online”

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Posted 11 months ago

“Lovely tea, delivered on time”

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Posted 11 months ago

Twinings is rated 4.7 based on 11,088 reviews