Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,087 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,087 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“As I enjoy a range of the Twinings flavoured green tea's I purchase them on a bulk basis taking advantage of the discount offered and free postage (minimum order applies). I find this process easy to undertake with an efficient web site and payment options and the delivery times are excellent.”

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Posted 10 months ago

“I love Twinings tea. I usually try to buy them when they are on offer at Sainsbury's but unfortunately one of my favourites, coconut and mango seems to have been discontinued :-( so I had to order online. It's a bit of a pricey way to buy tea bags so it'll probably be a one off. Twinings please return this flavour in store!”

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Posted 10 months ago

“I love your selection of teas, but it's a lot of money to have them sent home, that's why I don't order as much as I would want to.”

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Posted 10 months ago

“Drinking this green tea for 16years Excellent product”

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Posted 10 months ago

“Love my Green and Black teabags. Convenient and easy to use. Thank you Twinings who are one of few distributors of these. Always packaged to a very high standard to ensure safe arrival. Purchase with 100% confidence.”

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Posted 10 months ago

“Thank you very much for giving me the possibility to purchase from UK website and have items shipped to Italy, I had the chance to taste wonderful blends and infusions that are not distributed in my country. Twinings NEVER disappointed me and my family throughout the years, thank you for being part of our life!”

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Posted 10 months ago

“Love it every time”

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Posted 10 months ago

“We like Twinings Green and Black tea, we received or order really quickly, thank you Twinings.”

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Posted 10 months ago

“Quick, efficient service and well priced, good quality products.”

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Posted 10 months ago

“Always excellent service. Quick delivery and first class products. I drink the twinnings English breakfast. Perfect for me as I drink black. Smooth tasting blend.”

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Posted 10 months ago

“Great service. Good choice of teas, love the green black tea having been buying it for years. Easy to order, great prices and brilliant delivery.”

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Posted 10 months ago

“Great tasting tea. Great service. Great price.”

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Posted 10 months ago

“My favourite tea, which I cannot buy in my local supermarket any longer . I ordered direct from Twice nings and received my order extremely promptly.”

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Posted 10 months ago

“I love Twinings Digest and wish they would sell it in New Zealand”

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Posted 10 months ago

“I ordered a different product to the one delivered. As it would have cost postage to return it I decided to use it but not so keen. A disappointing experience”

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Posted 10 months ago

“I live in the United States and order a year's supply Twinings Assam from the UK every year. I also drink Twinings Earl Grey but that is available from Amazon over here at normal (non-premium) prices. Assam is available only at "Heathrow Airport" prices over here!”

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Posted 10 months ago

“Very please with my order and delivery”

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Posted 10 months ago

“Lovely nice refreshing drink”

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Posted 10 months ago

“I would prefer to have the possibility to choose between the loose tea with or without the box. Because for many years I have a beautiful original twinings box fitting for 200-250 g Tea. Best wishes from Munich/Germany G. F.”

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Posted 10 months ago

“My order was quickly turned around and it was very well packaged.”

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Posted 10 months ago

Twinings is rated 4.7 based on 11,087 reviews