Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,066 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,066 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“It has an aesy to navigate website and very prompt delivery.”

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Posted 6 months ago

“Love cinnamon and orange. But why is it not available in sops?”

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Posted 6 months ago

“Love these Cold Infuse tea bags but so dfficult to find in supermarkets now which is a shame. Makes a welcome change from water. As a musician, I would only drink water when playing music so these make a great alternative. Please can you get them back into some or any supermarket!”

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Posted 6 months ago

“I ordered some twining Earl grey decaffeinated teabags ftom Twinings as they were cheaper than the supermarkets. They came quickly and were well packaged. Great service”

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Posted 6 months ago

“Everytime I order the fast and friendly team pack and dispatch it promptly and securely packed”

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Posted 6 months ago

“thank you it’s amazing products and amazing price”

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Posted 6 months ago

“Super easy to order, and everything was packaged well.”

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Posted 6 months ago

“In the Netherlands, the range of delicious Twinings is not that large, ordering directly from twinings is very easy, within a few days I will have my tea at home.”

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Posted 6 months ago

“Twinings buttermint tea is my absolute favourite tea... in the world. A few years ago it was discontinued (to my distress!) I sent in an email asking if there's any stock anywhere that I could purchase to ration out for the rest of my life! Much to my absolute delight you brought it back! I drink this tea everyday. It's my everyday cup of tea and I'd be lost without it! Thank you Twinings for making a tea that's an incredible treat for the senses. Forever a fan.”

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Posted 6 months ago

“A Lovely drink! X”

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Posted 6 months ago

“I have always enjoyed green tea, but Twinnings Gunpowder green tea has a real depth to it.”

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Posted 6 months ago

“I absolutely love my teas from Twinings UK! I am from the USA and we don't have as many tea options here.”

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Posted 6 months ago

“Fab delivery, really fast. Good communication with regards to the order and delivery! Really well packaged and really great product.”

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Posted 6 months ago

“Excellent quality products highly recommended”

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Posted 6 months ago

“There are no words expansive enough to praise Twinings. I love the brand, the staff, the tea, the gifts. I have never had a bad experience. I am hooked. I drink the lemon and ginger tea every day, hot or cold. I love the wellness range. Glow has done wonders for my complexion and Sweet Dreams takes the edge off many a stress situation. Twinings have been around for over 300 years. Here's to the next 300.”

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Posted 6 months ago

“As always, I know what I like and rarely deviate! Twinings Lady Grey is my tipple of choice. When I need refreshment, on goes the kettle, milk and tea. Perhaps a pievenof cake. It is tasty, always refreshing and,for me so satisfying. I can recommend to all discerning cuppa chums.”

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Posted 6 months ago

“Always been a good service, excellent products. Assam loose tea is our favourite”

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Posted 6 months ago

“Pleased with purchase also delivered on time”

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Posted 6 months ago

“Easy to order, purchase always arrives on time. Even better if there is a discount.”

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Posted 6 months ago

“I have been drinking Twinings vanilla tea for decades, my comfort tea. I tend to bulk buy, but unfortunately every so often you have zero in stock for a while - after the most recent lack of stock the packaging has changed from brown to vanilla. It would be great if you could highlight that stock is running low.”

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Posted 6 months ago

Twinings is rated 4.7 based on 11,066 reviews