Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,080 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,080 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Order arrived very quickly. Impressed with efficiency and ease of ordering.”

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Posted 5 months ago

“My husband is enjoying this daily cup of tea. A great product.”

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Posted 5 months ago

“My favourite tea - Orange and Lotus Flower - please don’t discontinue it! Arrived very promptly with a lengthy sell by date which is great as I buy in bulk.”

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Posted 5 months ago

“Easy to order ,arrived quickly and in good condition”

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Posted 5 months ago

Thank you for your fantastic review, We’re thrilled to hear that your order experience was smooth and that your items arrived quickly and in good condition! We appreciate your support and look forward to serving you again soon!

Posted 5 months ago

“Very nice tea but not quite as good as Ringtons”

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Posted 5 months ago

“Twinnings Orange Blossom & lotus flower Green Tea is my favourite - so hard to find in the shops now .. but please keep making this tea - it is wonderful - so refreshing :)”

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Posted 5 months ago

“Great tea, amazing flavours”

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Posted 5 months ago

“Great products and great customer service”

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Posted 5 months ago

“I have bought your Earl Grey for me and lady Grey for my brothere for over 20years. And your tea has a spreme scent. In Japan your scent of each tea is weakened in somehow. I don't know the reason why. I hope your business will stay prospering ever more for the furure.”

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Posted 5 months ago

“4 out of 5 because: -ease of ordering -very quick shipment even to the US -consistently great flavour but -quality of leaves inconsistent. More dust on the bottom of the tin.”

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Posted 5 months ago

“The hest...complete and satisfacción. Perfect. Im living in otjher country out of England and its very fast.”

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Posted 5 months ago

“All things was excellent, very fast shipping!”

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Posted 5 months ago

“Such a great gift and such lovely jars”

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Posted 5 months ago

Thank you for your lovely review, We’re so glad to hear that you found our jars to be such a great gift! Your kind words truly mean a lot to us. We hope the recipient enjoys them as much as we do.

Posted 5 months ago

“I wish the apple, cinnamon, and raisin tea was available in US. Otherwise, I enjoy so many of your offerings in United States.”

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Posted 5 months ago

Thank you for your wonderful review, We’re thrilled to hear that you enjoy our offerings in the United States! We appreciate your feedback about the apple, cinnamon, and raisin tea and will certainly keep it in mind. Your support means a lot to us, and we look forward to providing you with more delightful teas in the future!

Posted 5 months ago

“Unfortunately I can’t purchase your Green and Black tea anywhere. Until recently I could buy it at my local Tesco, it was the only supermarket around my area that sold it. They have now discontinued it. I was so pleased that you have it on your website, as it is the only tea I drink. Thank you so much for such prompt service online. I ordered the tea and it arrived just a couple of days later. Adele Ballan”

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Posted 5 months ago

“Great service quick delivery”

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Posted 5 months ago

“I don't normally write reviews however on this occassion I wanted to share my thoughts. I ordered 3 x 4 Jar Selection Pack of Cold Infuse tea. My 12 jar haul arrived in good time and to save storage space I decided to put them into the least amount of jars. Imagine my horror when all 12 jars fitted into 4 jars, leaving me with 8 plastic jars and foil tops to put straight in my recycle bin. This is an environmental disgrace Twinings. I love this product bit hate that I have to be part of such a gross misuse of plastic.”

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Posted 5 months ago

“Excellent tea:) beautifully packed”

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Posted 5 months ago

“Great tea selections. Fast delivery.”

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Posted 5 months ago

“Lovely product. Especially like the little tea bag tin. Arrived promptly”

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Posted 5 months ago

Twinings is rated 4.7 based on 9,080 reviews