Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,040 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,040 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“I have thoroughly enjoyed every tea I've ordered from Twinings. I am an international customer and delivery is reasonable and speedy. Quality is superb for both tea and tea accessories.”

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Posted 3 months ago

“I have been in love with your teas for years and years, the range is perfect. I am just sad to see dark caramel gone again. Please bring it back.:)”

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Posted 3 months ago

“The service is good and delivery good, just not happy you are discontinuing the tea I have had for at least 20 years :'(”

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Posted 3 months ago

“Great, quick delivery and not overpriced online purchases. Free sample of sparkling tea was a bonus :)”

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Posted 3 months ago

“The tea is sublime and of high quality.”

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Posted 3 months ago

“Love it ! !”

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Posted 3 months ago

“Purchased a gift set which was good value for money. Order arrived safely with the recipient & the Cartwright and Butler biscuits went down a treat!”

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Posted 3 months ago

“Very pleased to get my Dark Chia, not so pleased to find out it has been discontinued and that I was limited in the amount I was allowed to purchase. Please bring it back permanently.”

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Posted 3 months ago

“Great variety set for a reasonable price”

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Posted 3 months ago

“The choice of fabulous teas is like opening a chocolate box, but so much better for you. Super gift sets, which will delight my friends.”

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Posted 3 months ago

“I am only writing this review as I want something to change! I had to order these delicious green tea bags directly as absolutely no stores sell or stock them. Twinings can't say these tea bags don't sell if the stores don't stock them. Friends always ask for a cup of my Orange and lotus flower green tea, then say oh how do yiu manage to get it? I do at great cost as Twinings keep the tea a secret and don't sell it to any retailers, then say its not popular!!”

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Posted 3 months ago

“Twinings products never fail or disappoint Me I have them as gifts to give and receive”

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Posted 3 months ago

“Always a great service , with a quick delivery, and the communication is great, letting me know when the order has been shipped 👍”

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Posted 3 months ago

“Great communication. My problem was solved straight away.”

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Posted 3 months ago

“We have imbibed TWININGS "English Afternoon " tea for many years both in the morning and afternoon and find it refreshing and reviving. Ordering the tea ( roughly twice a year) is simple and worry free as TWININGS are very efficient and get a reliable company to transport the parcel ( full of tea). I cannot recommend this company highly enough.”

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Posted 3 months ago

“Love the green tea bags, they are a bit pricey these days. I wish there was a subscribe and save option as I can’t buy them locally. But I go through top cashback so save a little bit”

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Posted 3 months ago

“Ordered a product online: fast delivery, great packaging, good deal.”

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Posted 3 months ago

“I love the large range of non traditional flavours, for those of us who enjoy warm drink,s but not just a cuppa. Well packaged and happy with how simple it is to find what I like.”

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Posted 3 months ago

“Good quality items for reasonable price. I love how much they expand their fruit and herb collection. Keep going, I am looking for more new flavours.”

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Posted 3 months ago

“Perfekt tea!”

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Posted 3 months ago

Twinings is rated 4.7 based on 9,040 reviews