Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,040 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,040 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“My orders hasn't come, I'm a bit upset about it”

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Posted 3 months ago

Thanks for your review! We can see your order is now showing as delivered on 12/02/2025: https://www.royalmail.com/track-your-item#/tracking-results/LG128916302GB We hope this is helpful, but should you need any further assistance, please do not hesitate to get back in touch.

Posted 2 months ago

“My go to favourite loose leaf tea- local supermarket doesn’t supply it so I go online”

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Posted 3 months ago

“After 11 days, I finally received someone else's order, with someone else's postcode on my delivery box. Contacted Twinings and got a bounceback email. Contacted them through the online enquiry form and still no response, so I had to ask for a refund from my bank which will take a while. Then I received this invitatrion to leave a review, so, this is my review.”

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Posted 3 months ago

Thanks for your recent review; we're so sorry to hear you received an incorrect order from us. We can see our CS team have already been in touch with you by email to arrange a refund, but we would just like to apologise once again for any disappointment or inconvenience this has caused. We hope we'll have the opportunity to restore your faith in our service at some point in the future.

Posted 2 months ago

“I had to pay postage which took longer than I thought and they were cheaper to buy in Waitrose at £2.50 so I probably wouldn’t use this service again. Convenient but expensive. Teabags themselves as always good quality.”

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Posted 3 months ago

“I ordered this item as Xmas present for my daughter. The product was great, your teas are great. However the courier left the package over a gate, in the rain. The outer packaging was not waterproof, as a result the delivery was water damaged. I only share this, as it was a shame on your lovely product. It did not effect actual items, just the outer packaging. Keep making great products Jon”

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Posted 3 months ago

“I bought a selection of teas as a gift for a friend. She was very pleased with the gift and has enjoyed the teas, but was unsure where the gift was from as there wasn’t a gift note option when ordering.”

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Posted 3 months ago

“Really like the gift sets, they are good value for money and reasonably priced. Also love the little travel tea bag tins, they are really convenient and come with 4 different teas:)”

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Posted 3 months ago

“Love the orange and lotus flower but so sad it's no longer on supermarket shelves😪”

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Posted 3 months ago

“Love the gingerbread tea. It's a shame none of the high street shops seem to stock it anymore”

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Posted 3 months ago

“Brilliant service and speedy delivery Thank you”

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Posted 3 months ago

“Sparkling tea … absolutely loved it. Surprisingly fizzy and delicious. Very well packaged and instant delivery. 5*****”

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Posted 3 months ago

“No other Earl Grey teabags will do, only Twinings!”

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Posted 3 months ago

“Love the extra strong brekafast but not always easy to get in the shops”

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Posted 3 months ago

“I cannot get this in any shop so it was good to get 10 boxes. Thank you”

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Posted 3 months ago

“Just ordered the extra strong Earl grey tea bags. However I was very disappointed as to my pallete, they tasted the same strenth as the ordinary Twinings EG. Dont misunderstant there was nothiing wrong with them - its just that I thought they'd have a stronger taste. Will therefore be sticking to the normal eg tea bags ( and continue to search for a stronger brand.”

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Posted 3 months ago

“I am very pleased with all the teas and with the service. The price is a bonus too, 25p cheaper per box than at the supermarket 👍”

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Posted 3 months ago

“Very good prompt delivery. Tea very good as always.”

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Posted 3 months ago

“Insufficient package, arrived as matchwood... have glued it back together as just couldn't face the whole returns procedure. Shame as i'd bought this one as a trial and had planned to buy more”

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Posted 3 months ago

“A good looking product but the wood feels a bit like plastic. Plus, I paid for speedy delivery but the product did not arrive in two days.”

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Posted 3 months ago

“I absolutely love the Twinings flavoured green teas (Salted Caramel/Cranberry/,Mango&Lychee) and will definitely buy them again. Just one thing, why can't I buy those in the supermarkets 🤔 Ps: I also LOVE Twinings Lady Grey. Was an Earl Grey drinker before, tried Lady Grey and am a convert. The flavour is divine 👌”

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Posted 3 months ago

Twinings is rated 4.7 based on 9,040 reviews