Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 9,040 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 9,040 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Anonymous

Anonymous // 01/01/2019

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“Everything was perfect thanks so much :)”

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Posted 3 months ago

“Fantastic products and reasonable prices”

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Posted 3 months ago

“Happy with the service.”

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Posted 3 months ago

“I don't like drinking water but when I add a fruit bag it tastes wonderful. I know it's good for me and I can drink over 1litre a day. Very sad I can't find them in supermarkets to purchase but thankfully I can still get them from Twinnings. Quick delivery too”

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Posted 3 months ago

“Very good after sales service to rectify an error.”

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Posted 3 months ago

“el pedido llegó perfecto, el producto excelente”

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Posted 3 months ago

“The last order was a complete disaster as your delivery via Evri failed to arrive . I was then told that it would not be possible to reorder for ten days because Twinings are undergoing a complete IT upgrade. It is not the first time that we have had a problem with Evri who failed four times to dleiver some shoes from Hotter,. The telephone agent was both polite and helpful and we have received a refund but the point is that mnan of your teas are not availa le in shops and it is a) frustrating for us not to get the teas which we want and b) bad for your buisiness as we will have to look elsewhere We have never had this problem with ordering from you before”

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Posted 3 months ago

Thanks for reviewing your order. Once again, we're very sorry for the issue you experienced with your order and thank you for taking the time to share you feedback. We will make sure your comments are passed on to the relevant teams.

Posted 2 months ago

“............”

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Posted 3 months ago

“I love this tea. I have noticed that it is becoming increasingly difficult to find in the shops and Amazon. PLEASE TWININGS KEEP THIS TEA!”

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Posted 3 months ago

“Very helpful. Had to change my delivery address and this was done without a hitch.”

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Posted 3 months ago

“Enjoy all the different flavours”

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Posted 3 months ago

“Good sell-by date and quick delivery”

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Posted 3 months ago

“As always, excellent service, many thanks”

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Posted 3 months ago

“The best tea on the planet…I can’t live without my Earl Grey. Long live Twinings x”

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Posted 3 months ago

“I really like the flavours of the tea I purchased. I am very disappointed that you can not now purchase theses flavours in supermarkets anymore.”

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Posted 3 months ago

“I’ve been using Icelandic mineral to get the best taste in earl grey tea for a fresher cup .”

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Posted 3 months ago

“Absolutely supreme”

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Posted 3 months ago

“Great quality at an unbeatable price”

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Posted 3 months ago

“Quick delivery, Buttermint tea, shame it’s not available from the supermarkets.”

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Posted 3 months ago

“Not got my order yet so can't comment on delivery. Unfortunately one of the 2 teas I normally order is out of stock!”

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Posted 3 months ago

Thanks for your review. We're sorry to hear one of your favourite cuppas was out of stock, but hopefully you'll be able to order it again soon. Regarding your recent order, we can see Evri are showing this as delivered on 10/02/2025 and you can view this update here: https://www.evri.com/track/parcel/H03TYA0001060979/details We hope this is helpful, but should you need any further assistance, please do not hesitate to contact our team at: twinings.direct@twinings.com

Posted 2 months ago

Twinings is rated 4.7 based on 9,040 reviews