Twinings Reviews

Name: Twinings
Address: South Way, Andover, Andover, Hampshire
Rating: 4.69

4.7 Rating 11,090 Reviews

92 %

of reviewers recommend Twinings

4.7

Based on 11,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Twinings 5 star review on 28th December 2025

Anonymous

Anonymous // 01/01/2019

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“Great tea and great customer service”

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Posted 1 year ago

“We love Nambarrie tea. Not available locally very often but worth purchasing on line. Thank you so urchin.”

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Posted 1 year ago

“Lovely tea, particularly smooth flavour, I really like it”

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Posted 1 year ago

“Lovely choice of items at reasonable prices that you can't get in the shops. Speedy delivery.”

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Posted 1 year ago

“Lovely mug good quality x”

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Posted 1 year ago

“Speedy service and delivery to Spain, no problems at all. Delighted to have my favourite tea.”

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Posted 1 year ago

“Twinings everyday is the only tea I drink. That’s why I buy it in bulk. I keep bags of tea in all the vehicles and away bags so I never have to do with out. Would. E handy if it could be bought in a large bag rather than in boxes.”

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Posted 1 year ago

“Great tea. So glad i can buy on line, as i have moved out of London and cannot nip into the Strand to buy.”

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Posted 1 year ago

“Order was acknowledged, confirmed & delivered within a very acceptable time frame”

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Posted 1 year ago

“Postage should be reduced to over £20.”

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Posted 1 year ago

“great products and a good mail order service.”

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Posted 1 year ago

“The orange and lotus flower green tea, along with the pear and apple, are the business please don't get rid of them.”

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Posted 1 year ago

“Excellent service and communication.”

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Posted 1 year ago

“I use this Green Tea regularly as it has a very pleasant subtle flavour”

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Posted 1 year ago

“My order arrived this time, I did order 2 packet time the strike was on, they never arrived. I have 7 different packets of tea on the go as I like a different type of tea each morning, I love your tea. As I could not get this tea from my store that's why I tried on line. Thank you.”

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Posted 1 year ago

“No more Cherry and Cinnamon available, very disappointed. Usually 5☆ but my fave herbal drink has been discontinued so I am gutted.”

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Posted 1 year ago

“Perfekt for my teabreak.💥”

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Posted 1 year ago

“Good prices for what I needed and quick shipping.”

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Posted 1 year ago

“We love Twinings tea, we found it hard to get some of our favorits. So I went online, lovely website, very easy to use. It had everything we wanted to make our special cuppa. Thank you Twinings x”

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Posted 1 year ago

“Just what I wanted lovely also gifted a couple as I bought 3”

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Posted 1 year ago

Twinings is rated 4.7 based on 11,090 reviews